Implementation Analyst

Esper

Implementation Analyst driving customer value through efficient implementations of the Esper platform. Collaborating with various teams to ensure successful onboarding and configuration for government clients.

Posted 7/22/2026full-timeAustin • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in software implementation consulting and technical onboarding, with a strong focus on configuring workflow-based SaaS platforms and understanding governmental processes. Capable of analyzing operational data and providing effective support to enhance customer workflows and experiences.

Highest-signal resume keywords

Software Implementation ConsultingWorkflow-Based SaaS ConfigurationGovernmental Processes ExpertiseExcel Proficiency (VLOOKUP, Pivot Tables)Customer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software ImplementationTechnical OnboardingData AnalysisData ModelingConfiguration DesignReport CreationETL Tools FamiliarityData MigrationOperational Data ReportingStructured Content Onboarding

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationTeamworkCustomer Service

Tools & Technologies

Teamwork

Industry Keywords

Professional ServicesRegulatory FrameworksPolicymaking ProcessesGovernment OperationsCustomer Feedback

Tech Stack

Tools & technologies

ETL

About the role

Key responsibilities & impact

Drive and manage new customer implementations from kickoff to go-live, including requirements gathering, technical platform configuration, data structuring, administrator training, and any other deliverables defined in a customer's statement of work.
Serve as the technical point of contact for new customers deploying Esper, as well as those expanding into additional functionality or modules.
Interact directly with government leaders and policy staff on a daily basis—guide them through the implementation process and empower them to become confident administrators of their Esper platform.
Translate customer workflows, regulatory frameworks, and operational requirements into clean, scalable Esper configurations that reflect Professional Services best practices.
Partner closely with other Professional Services team members, Engineering, Product, Sales, and Customer Success to facilitate a consistent customer experience and ensure successful onboarding for new customers.
Become an expert in governmental and policymaking processes across multiple states and levels of government.
Understand customer pain points and partner with cross-functional teams to simplify, enhance, and automate processes that improve customer workflows.
Leverage and continually develop best practices, templates, and reusable collateral for each customer vertical to improve future implementation efficiency.
Log billable hours accurately and on time in Teamwork, and maintain disciplined tracking of project status, scope, and milestones.
Gather and communicate customer feedback and feature requests to Product to help ensure Esper continues to be a must-have solution for our customers.

Requirements

What you’ll need

2+ years of experience in software implementation consulting, Professional Services, technical onboarding, or transferrable work with external clients.
Experience configuring or deploying workflow-based SaaS platforms in a Professional Services, Solutions Architecture, or post-sales environment.
Experience analyzing and reporting on operational data, with familiarity in government operational concepts, regulatory frameworks, or policymaking processes a strong plus.
Strong Excel skills, including the use of formulas and functions such as VLOOKUP, pivot tables, and error-checking, and the ability to develop properly formatted reports.
Familiarity with ETL tools, data migration, report creation, structured content onboarding, or product usage reporting is highly desirable but not required.
Strong skills in conceptualization of patterns, data modeling, and configuration design.
Ability to provide clear and effective remote support, guidance, and recommendations to build positive relationships with government customers.
Track record of working in a fast-paced environment while balancing internal procedures and process improvements, all while collaborating with team members.
Ability to adapt to a rapidly evolving product and respond strategically to customer needs.
Excellent interpersonal skills, including verbal and written communication, teamwork, and customer service.
A genuine interest in public policy and how technology can transform how government operates.

Benefits

Comp & perks

Competitive salary and stock option packages
Top-tier health, dental, and vision insurance
Short- and long-term disability, life insurance, and an optional FSA account
Office setup allowance and a monthly stipend for utilities
Flexible vacation policy and paid company holidays
Professional development and growth opportunities
A collaborative hybrid environment with our Austin, TX team