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IT Help Desk Technician – Entry Level
ESP Associates, Inc.IT Help Desk Technician providing technical assistance and support at ESP Associates, Inc. in Fort Mill, SC.
About the role
Key responsibilities & impact- Providing technical assistance and support to end users by responding to help desk tickets, running diagnostic programs, isolating problems and implementing solutions
- Helping configure, build, and deploy machines for new employees
- Providing support to remote ESP offices
Requirements
What you’ll need- Customer service attitude
- Good verbal and written communication skills
- Experience with laptops, workstations, cell phones, printing systems, and hardware troubleshooting
- Working knowledge of Windows 7, Windows 10, Microsoft Office, and Office 365
- Ability to work well in a highly collaborative, team setting
- Ability to handle multiple tasks and competing priorities while supporting/communicating with IT teammates
- Candidate must be able to pass a drug screen, background check, and have a satisfactory driving record in accordance with the company’s driving (MVR) policy
- Preferred: Experience with LAN/WAN support
- Knowledge of VPN access and large-scale plotting systems
- Experience with Microsoft Server 2016 and 2019 support
- Experience with Hyper-V software and/or VM software
- Associates Degree and/or 2+ years of experience in computer systems or corporate IT support
- Physical Requirements: Capable of walking various terrains, including inclines and declines. Must be capable of carrying up to but not limited to 50lbs of equipment and or supplies throughout various locations. Bending, Kneeling, Twisting and Repetitive Lifting of 20lbs are required
Benefits
Comp & perks- Competitive compensation with yearly performance reviews and discretionary annual bonuses
- 401(k) (Traditional & Roth plans) with a guaranteed employer match of 100% up to the first 3% and 50% on the next 2% (eligibility after 60 days)
- PTO (Paid Time Off) & 10 Paid Holidays
- VTO (Volunteer Time Off) of 4 hours each year (prorated during first year based on hire date)
- Tiered Health, Vision & Dental Insurance Options (eligibility after 30 days)
- Behavioral Medicine through Teladoc
- Short-Term Disability Insurance (Employer paid)
- Long-Term Disability Insurance
- Life Insurance
- Pet Insurance
- Education Reimbursement Opportunities
- Flexible and Dependent Benefits Plan
- Referral Bonuses
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
hardware troubleshootingWindows 7Windows 10Microsoft OfficeOffice 365LAN supportWAN supportVPN accessMicrosoft Server 2016Microsoft Server 2019
Soft Skills
customer service attitudeverbal communicationwritten communicationcollaborationmultitaskingprioritization
Certifications
Associates Degree