Escalon Services, LLC

Senior Manager, People Operations Practice

Escalon Services, LLC

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Senior

About the role

  • The ideal candidate will support the full scope of Human Resources responsibilities and partnership with the Escalon’s People Operations clients, handling both tactical and strategic initiatives with a focus on our payroll clients.; They will maintain and enhance the organization's human resources by planning, implementing, and evaluating human resources policies, programs, and practices.; Grow, learn, see many different companies and industries, and work with a knowledgeable team; looking for enthusiastic team players with a strong client facing HR/people operations background who are excited to share and apply their knowledge with a premier roster of growing clients who lean on our team to provide them PeopleOps guidance and support.; Offer HR subject matter expertise to Escalon’s HR Operations client base.; Assist clients with all of their HR needs while they focus on growing their business. Responsibilities can range from full-cycle HR to project based.; Accountable for developing and implementing HR strategies and initiatives aligned with the client’s overall business strategy; develop, and monitor overall HR strategies, systems, tactics, and procedures that enhances the client’s company growth.; Ensure clients have a strong HR infrastructure and ensure compliance. Provide recommendations and assist in creation of company policies to ensure consistency, compliance and efficiency (creating and writing employee handbooks, travel & entertainment policies…etc.), FSLA classifications and audit, support required employee training.; Ensure clients are due diligence ready by providing best practices when services are started.; Lead and/or partner with our People Support team to implement and administer all major PeopleOps related software systems including but not limited to HRIS, payroll, 401(k), benefits administration and performance evaluation.; Research, recommend, implement and perform benefits administration and management, including enrollments, terminations, claims resolution and invoice auditing. Assist in putting together a strategic benefits package (plan evaluations and selection, open enrollment planning, 401(k), LOA, COBRA, etc.).; Recommend new hire orientation and termination processes and partner with the PeopleOps HR Support team to ensure completion.; Partner with Payroll team and oversee the implementation and/or processing of payroll for multiple clients in a timely manner and assist employees with questions.; Serve as primary point of contact for assigned clients regarding payroll-related inquiries, concerns and requests; Partner with clients to draft parental leave policies and customize and deliver each employee LOA packet, support employee questions, and ensure leave is compliant based on local, state, and federal laws.; Recommend, implement, and support clients with feedback process, and support employee relations questions, demands, grievances, or other issues.; Assess needs and provide recommendations to design, customize, and implement performance management selection and processes, ensuring all employees receive timely and actionable feedback for applicable clients.; Assess, recommend, and develop programs designed to enhance employee morale and productivity, and recognize employees for their contributions to the company’s success. Assist with preventing and resolving concerns. Collaborate with managers to resolve issues and assist to prepare corrective action.; Act as a strategic account manager for assigned clients, as well as all Payroll-only clients with a focus of hunting, harvesting and conversation opportunities.; Collaborate with internal Escalon teams across multiple service lines to ensure our clients receive the highest levels of service

Requirements

  • Proven experience in payroll processing, client relationship management.; Strong understanding of payroll regulations, compliance and best practices; Proficient in using payroll software and Microsoft Office suite, Jira, ADP, Gusto, Paychex, and Quickbooks; Must have 3+ years of human resources/people operations experience within a client facing, consulting capacity.; Brings 5+ years preferably as an HR business partner or HR manager.; Must have knowledge of startup HR best practices, while thriving in an entrepreneurial environment.; Strong business acumen and a passion for HR; people-oriented and results driven.; Must have exceptional knowledge of local, state, and federal employment laws.; Ability to exercise autonomy, independent judgment, and decision making; providing sound recommendation to clients to resolve issues and mitigate risk while providing excellent client delivery.; Ability to hit the ground running with minimal training and oversight.; Ability to handle pressure and manage multiple projects with frequently changing priorities and possess an eye for detail.; Professional demeanor and excellent communication skills, both verbal and written.; Strong interpersonal skills, high level of professionalism and integrity.; Self-motivated, with a strong work ethic and demonstrated initiative with a sense of urgency.; Knowledge of HRIS, Payroll and Recruiting systems (Gusto, Zenefits, Namely, Rippling, ADP, Paychex, Paylocity, Intuit, TriNet, Justworks, Sequoia, Greenhouse, Lever, etc.).; While majority of the position is a work from home role, must be available for video calls and in professional attire (business casual).