Communications

• Design and execute an adoption KPI-driven change strategy to embed organizational change
• Conduct change impact assessments on processes, technology, ways of working, and organizational structures
• Manage organizational readiness risks and prepare for successful go-live and sustainable embedding of change
• Own and manage the change narrative, consistent messaging, and comprehensive communications
• Lead senior stakeholder engagement to secure buy-in, manage resistance, and advise leadership
• Design and deliver comprehensive training programs, reporting, governance, reinforcement, and effectiveness measurement
• Advocate for integrated project delivery plans including change readiness and reinforcement
• Collaborate with parallel transformation streams to enable a user-centric approach for affected stakeholders
• Report to the Global Head of CDE as part of the CDE Program Leadership team

Change & Communications Lead – Client Delivery Excellence

Team Assistant – Global Communications