Call Center Representative

Erie Family Health Centers

Call Center Representative responsible for scheduling appointments for Erie Family Health Centers. Handling incoming patient inquiries and ensuring quality customer service via phone in a hybrid role.

Posted 7/31/2026full-timeChicago • Illinois • 🇺🇸 United StatesJunior💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while managing appointment scheduling and handling inquiries. Proficient in updating patient information and verifying health coverage eligibility, with a commitment to accuracy and efficiency.

Highest-signal resume keywords

Call Center ExperienceCustomer Service FocusBilingual Proficiency in English and SpanishStrong Computer SkillsElectronic Health Records (EHR) Training

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingPatient Demographic UpdatesInsurance Information VerificationTyping Speed of 25 Words Per MinuteHealth Coverage Eligibility Verification

Soft Skills

Communication SkillsOrganizational Skills

Tools & Technologies

Microsoft Office

Certifications & Qualifications

High School Diploma or EquivalentIllinois-Issued Driver’s License or State ID

Industry Keywords

Call CenterPatient SchedulingHealthcare Administration

About the role

Key responsibilities & impact

Handle an average of 70 calls per day for appointment scheduling
Answer inquiries about daily appointment scheduling and provider availability
Attend required trainings including Electronic Health Records (EHR) training
Schedule appointments in accordance with site-based guidelines
Update patient demographic and insurance information
Verify Individual Health Coverage eligibility
Handle administrative, clinical, and informational calls
Manage voicemails and send messages accurately

Requirements

What you’ll need

High School Diploma or equivalent required
One year of call center experience required
Strong computer skills including Microsoft Office
Ability to type at minimum 25 words per minute
Customer Service focused commitment
Previous work from home experience preferred
Bilingual proficiency in English and Spanish required
An Illinois-Issued driver’s license or state ID is required

Benefits

Comp & perks

Competitive salaries
High-quality health care plans
Generous time off benefits
Retirement benefits
Full Benefits Package: Medical, Dental, Vision, Life and Disability Insurance
Flexible Spending (FSA) for Health Care or Childcare
401(k) with matching up to 5%