Medical Information Associate – Italian Language

ERGOMED

Medical Information Associate handling English and Italian enquiries for PrimeVigilance, a global pharmacovigilance specialist. Providing approved medical responses, adverse-event intake, literature research, and 24/7 call-center support.

Posted 8/5/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling medical information inquiries in English and Italian, with a strong focus on pharmacovigilance activities and customer service. Capable of conducting literature research and collaborating with healthcare professionals to provide accurate and timely responses.

Highest-signal resume keywords

Fluency In English And ItalianPharmacovigilance KnowledgeCustomer Service ExperienceAttention To DetailMS Word And Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PharmacovigilanceLiterature ResearchMedical Information HandlingAdverse Event IntakeEnquiry Response Preparation

Soft Skills

Organizational SkillsIndependent Problem-SolvingDecision-MakingProcess-OrientedCritical Thinking

Tools & Technologies

MS WordMS Excel

Industry Keywords

Medical InformationHealthcare ProfessionalsCall Center OperationsLife Sciences Degree

About the role

Key responsibilities & impact

Handle medical information enquiries in English and Italian
Perform pharmacovigilance activities, including initial intake of adverse events
Provide approved responses to medical enquiries from healthcare professionals and patients
Assist pharmaceutical clients’ internal departments with medical information queries
Act as a call handling agent for the dedicated Medical Information call center
Prepare enquiry responses through literature research and collaboration with internal and client physicians
Participate in out-of-hours medical information provision for clients using 24/7 enquiry handling services
Assist in the growth of the medical information department

Requirements

What you’ll need

Undergraduate degree in life sciences or equivalent advanced degree with experience
Fluency in both English and Italian
Advanced knowledge of MS Word and Excel
Customer service experience is an advantage
Knowledge of pharmacovigilance is an advantage
Excellent attention to detail and organizational skills
Independent problem-solving and decision-making skills
Process-oriented and critical thinking
Responsible approach to work duties

Benefits

Comp & perks

Remote work option
Flexible work environment
Growth and development opportunities
Collaborative and supportive team culture
Opportunity to contribute to patient safety and pharmaceutical treatment
Global reach and work with experts in clinical research, pharmacovigilance, and quality consulting