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Medical Information Associate – Italian Language
ERGOMEDMedical Information Associate handling English and Italian enquiries and adverse-event intake for PrimeVigilance, a global pharmacovigilance specialist. Researching responses and supporting pharmaceutical clients and patient safety.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in handling medical information inquiries in both English and Italian, with a strong focus on pharmacovigilance activities and customer service. Proficient in literature research and collaboration with healthcare professionals to provide accurate medical responses.
Highest-signal resume keywords
Fluency In EnglishFluency In ItalianPharmacovigilance KnowledgeMS Word ProficiencyMS Excel Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PharmacovigilanceLiterature ResearchMedical Information HandlingAdverse Event IntakeEnquiry Response Preparation
Soft Skills
Attention To DetailOrganizational SkillsIndependent Problem-SolvingDecision-Making SkillsCritical-Thinking Skills
Industry Keywords
Medical InformationCustomer ServiceHealthcare Professionals24/7 Enquiry HandlingLife Sciences Degree
About the role
Key responsibilities & impact- Handle medical information enquiries in English and Italian
- Conduct pharmacovigilance activities, including initial intake of adverse events
- Provide approved responses to medical enquiries from healthcare professionals and patients
- Assist pharmaceutical clients’ internal departments with medical information queries
- Act as a call handling agent for the dedicated Medical Information call center
- Prepare enquiry responses through literature research and collaboration with internal and client physicians
- Participate in out-of-hours medical information services for clients with 24/7 enquiry handling
Requirements
What you’ll need- Undergraduate degree in life sciences or equivalent advanced degree with experience
- Fluency in both English and Italian
- Advanced knowledge of MS Word and Excel
- Excellent attention to detail and organizational skills
- Independent problem-solving and decision-making skills
- Process-oriented and critical-thinking skills
- Responsible approach to work duties
- Customer service experience is an advantage
- Knowledge of pharmacovigilance is an advantage
Benefits
Comp & perks- Remote work
- Flexible work environment
- Growth and development opportunities
- Collaborative team environment
- Global reach and purpose-driven work
- Inclusive workplace where every voice counts