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ERGOMED

Associate Case Processing Manager – Line Management

ERGOMED

Associate Case Processing Manager leading ICSR pharmacovigilance teams at PrimeVigilance. Managing case processing, quality control, KPIs, workflow, and client cooperation.

Posted 8/4/2026full-timeRemote • 🇧🇬 BulgariaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ICSR management and pharmacovigilance, with a strong focus on team leadership, process optimization, and client collaboration. Capable of developing project-specific KPIs and ensuring compliance with operational standards.

Highest-signal resume keywords
Pharmacovigilance ExperienceICSR ManagementLine ManagementProject-Specific KPI DevelopmentExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
ICSR ManagementPharmacovigilanceKPI DevelopmentQuality ControlData Accuracy Review
Soft Skills
Organization SkillsDelegation SkillsPlanning SkillsTime Management SkillsTeam Working Skills
Industry Keywords
Life ScienceHealthcare QualificationClient CooperationProcess OptimizationTraining Delivery

About the role

Key responsibilities & impact
  • Lead the team responsible for ICSR management for selected projects or groups of projects as Team Leader
  • Ensure adequate task distribution for assigned projects and teams and oversee workflow processes
  • Ensure effective cooperation with clients in ICSR Management
  • Provide support to project team activities undertaken on behalf of clients and the company
  • Line manage assigned ICSR staff
  • Create and maintain project-specific KPIs for contracted ICSR activities
  • Optimize procedures, deliver trainings, and implement actions to increase ICSR team efficiency
  • Propose process changes to the ICSR Operational Lead
  • Manage ICSR deviations with support from the ICSR Operational Lead
  • Review trackers and timesheet data and ensure accuracy
  • Participate in ICSR processing and second quality control of cases
  • Operate as the assigned team subject matter expert and support other SMEs

Requirements

What you’ll need
  • Life science graduate, pharmacy, nursing, another healthcare-related qualification, or experience in pharmacovigilance
  • Extensive experience in pharmacovigilance, including demonstrated experience in a line manager role
  • Excellent written and verbal communication skills
  • Organization skills, including attention to detail and multitasking
  • Delegation skills
  • Planning and time management skills
  • Technical skills
  • Team working skills

Benefits

Comp & perks
  • Remote work
  • Flexible work environment
  • Growth opportunities
  • Collaborative and supportive team culture
  • Global team environment
  • Opportunity to work with experts in clinical research, pharmacovigilance, and quality consulting