Associate Case Processing Manager – Line Management

ERGOMED

Line-managing ICSR case processing teams for PrimeVigilance, a global pharmacovigilance specialist protecting patient safety. Managing workflows, KPIs, quality control, deviations, and client cooperation across assigned projects.

Posted 8/4/2026full-timeRemote • 🇵🇱 PolandJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ICSR management and pharmacovigilance, with strong leadership capabilities in team management, task delegation, and process optimization. Proficient in creating KPIs and ensuring effective communication and collaboration with clients and project teams.

Highest-signal resume keywords

Pharmacovigilance ExperienceICSR ManagementLine ManagementKPI DevelopmentCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ICSR ManagementPharmacovigilanceKPI DevelopmentQuality ControlProcess Optimization

Soft Skills

Communication SkillsOrganization SkillsDelegation SkillsPlanning SkillsTime Management Skills

Industry Keywords

Life ScienceHealthcarePharmacyNursing

About the role

Key responsibilities & impact

Lead the team responsible for ICSR management for selected projects as Team Leader
Ensure adequate distribution of tasks across assigned projects and teams
Oversee workflow processes
Support effective cooperation with clients in ICSR Management
Provide support to project team activities undertaken on behalf of clients and the company
Line manage assigned ICSR staff
Create and maintain project-specific KPIs for contracted ICSR activities
Optimize procedures, training, and other actions to increase ICSR team efficiency
Propose process changes to the ICSR Operational Lead
Manage ICSR deviations with support from the ICSR Operational Lead
Review trackers and timesheet data and ensure accuracy
Participate in ICSR processing and second quality control of cases
Act as assigned team subject matter expert and support other SMEs

Requirements

What you’ll need

Life science graduate, pharmacy, nursing, another healthcare-related qualification, or experience in pharmacovigilance
Extensive experience in pharmacovigilance
Demonstrated work experience in a line manager role
Excellent written and verbal communication skills
Organization skills, including attention to detail and multitasking
Delegation skills
Planning and time management skills
Technical skills
Team working skills

Benefits

Comp & perks

Remote work option
Flexible work environment
Growth opportunities
Collaborative team environment
Diverse and inclusive workplace
Global reach and purpose-driven work
Supportive culture and belonging
Passionate and collaborative team of experts