Associate Case Processing Manager – Line Management

ERGOMED

Associate Case Processing Manager leading ICSR pharmacovigilance teams for PrimeVigilance, a global patient-safety specialist. Managing workflows, KPIs, quality control, deviations, and client collaboration.

Posted 8/4/2026full-timeRemote • 🇵🇹 PortugalJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ICSR management and pharmacovigilance, with strong leadership capabilities in team management and project oversight. Proficient in developing KPIs, optimizing workflows, and ensuring compliance with industry standards.

Highest-signal resume keywords

Pharmacovigilance ExperienceICSR ManagementLine ManagementKPI DevelopmentExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ICSR ProcessingQuality ControlData Accuracy ReviewProcess OptimizationTask Distribution

Soft Skills

Organization SkillsAttention to DetailMultitaskingDelegation SkillsPlanning and Time-Management Skills

Industry Keywords

Life ScienceHealthcarePharmacyNursingTeam Leadership

About the role

Key responsibilities & impact

Lead the team responsible for ICSR management for selected projects as Team Leader
Ensure adequate task distribution and oversee workflow processes
Promote effective cooperation with clients in ICSR Management
Support other project-team activities undertaken for clients and the company
Line manage assigned ICSR staff
Create and maintain project-specific KPIs for contracted ICSR activities
Optimize procedures, trainings, and actions to improve ICSR team efficiency
Propose process changes to the ICSR Operational Lead
Manage ICSR deviations with support from the ICSR Operational Lead
Review trackers and timesheet data and ensure accuracy
Participate in ICSR processing and second quality control of cases
Act as assigned team subject-matter expert and support other SMEs

Requirements

What you’ll need

Life science graduate, pharmacy, nursing, another healthcare-related qualification, or experience in pharmacovigilance
Extensive experience in pharmacovigilance
Demonstrated work experience in a line manager role
Excellent written and verbal communication skills
Organization skills, including attention to detail and multitasking
Delegation skills
Planning and time-management skills
Technical skills
Team-working skills

Benefits

Comp & perks

Remote work
Collaborative and supportive work environment
Flexibility
Growth opportunities
Belonging-focused culture
Opportunity to work with global teams
Passionate and collaborative team of experts
Work contributing to patient safety and effective pharmaceutical treatment