Associate Case Processing Manager – Line Management

ERGOMED

Associate Case Processing Manager leading ICSR management teams for PrimeVigilance, a global pharmacovigilance specialist. Overseeing case processing, quality control, KPIs, workflows, and client cooperation.

Posted 8/4/2026full-timeRemote • 🇮🇹 ItalyJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ICSR management and pharmacovigilance, with strong leadership capabilities in team management, project oversight, and client collaboration. Proficient in creating KPIs, optimizing workflows, and ensuring compliance in ICSR processes.

Highest-signal resume keywords

Pharmacovigilance ExperienceICSR ManagementLine ManagementProject-Specific KPIsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ICSR ManagementPharmacovigilanceKPI CreationQuality ControlData Accuracy Review

Soft Skills

Organization SkillsDelegation SkillsPlanning SkillsTime Management SkillsTeam Working Skills

Industry Keywords

Life ScienceHealthcare QualificationNursingPharmacy

About the role

Key responsibilities & impact

Lead the team responsible for ICSR management for selected projects or groups of projects as Team Leader
Ensure adequate task distribution for assigned projects and teams and oversee workflow processes
Drive effective cooperation with clients in ICSR Management
Provide support to project-team activities undertaken on behalf of clients and the company
Line-manage assigned ICSR staff
Create and maintain project-specific KPIs for contracted ICSR activities
Optimize procedures, training, and other actions to increase ICSR team efficiency
Propose process changes to the ICSR Operational Lead
Manage ICSR deviations with support from the ICSR Operational Lead
Review trackers and timesheet data and ensure accuracy
Participate in ICSR processing and second quality control of cases
Serve as the assigned team subject matter expert and support other SMEs

Requirements

What you’ll need

Life science graduate, pharmacy, nursing, another healthcare-related qualification, or experience in pharmacovigilance
Extensive experience in pharmacovigilance
Demonstrated work experience in a line manager role
Excellent written and verbal communication skills
Organization skills, including attention to detail and multitasking
Delegation skills
Planning and time management skills
Technical skills
Team working skills

Benefits

Comp & perks

Remote work option
Supportive and collaborative team environment
Flexible culture
Growth opportunities
Belonging and inclusive workplace
Opportunity to work on projects with global reach
Collaboration with experts in clinical research, pharmacovigilance, and quality consulting