Technical Marketing Engineer

Eramet

Chargé(e) de Marketing Technique et Qualité au sein de l'équipe Support Technique aux Ventes d'Eramet. Développement de l'activité Lithium et gestion des réclamations clients.

Posted 7/9/2026full-timeParis • 🇫🇷 FranceMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support the development of the Lithium business (60%)
Customer qualification and documentation
Respond to customer qualification questionnaires as part of tender processes (RFPs)
Coordinate internal experts to provide complete, relevant and timely responses
Structure and maintain the associated document system (data sheets, certifications, etc.)
Manage the handling of customer claims from receipt to resolution, ensuring responsiveness and customer satisfaction
Contribute to root cause analysis and the definition of corrective actions in collaboration with production sites
Handle major or urgent incidents: product rejections, stock non-conformities
Draft response arguments and customer letters; formalize and update complaint handling procedures
Calculate compensation amounts granted to customers in collaboration with commercial teams
Measure and manage quality performance indicators (OTIF, complaint rate, resolution time) across all product lines
Lead quality meetings with production sites to identify root causes and track corrective action plans
Develop and maintain techno-economic models of customer processes (lithium refining, battery production, etc.)
Analyze customers' industrial processes, their operational constraints and commercial potential
Identify markets where substitution is not possible and assess their value potential for Eramet
Assess the potential of new products and applications in line with Group strategy
Provide expert technical support to commercial teams and international offices
Design and deliver regular training for sales teams, in France and internationally

Requirements

What you’ll need

Master's degree or engineering degree in Chemistry, Chemical/Process Engineering or equivalent scientific discipline (Master's level)
Minimum 5 years' experience in a technical field: R&D, industrial process modeling, Operational Excellence, Technical Marketing or Technical Sales Support
Background in chemistry / process engineering with a strong interest in techno‑economic modeling
Ability to handle a variety of technical topics with rigor and strong synthesis/analytical skills
Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word)
Fluent English required (international environment)

Benefits

Comp & perks

An attractive compensation package including a fixed annual salary, variable pay linked to performance, profit-sharing and participation schemes, and various role-dependent bonuses
Access to an employee share ownership program
Comprehensive employee savings and retirement plan co-funded by the company
100% coverage of your public transport pass (e.g., Navigo) or a sustainable mobility allowance (bike, carpooling, subscription, transport allowance, etc.)
Up to 2 days of remote work per week, subject to team arrangements
Health insurance and supplementary provident coverage
Access to discounted leisure offers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Process EngineeringIndustrial Process ModelingOperational ExcellenceAnalytical SkillsCustomer QualificationRoot Cause AnalysisCompensation CalculationComplaint Handling ProceduresQuality Performance IndicatorsTechnical Support

Soft Skills

Strong Synthesis SkillsCustomer Satisfaction FocusCollaborationTraining Delivery