Contact Center Agent I
Epsilon Inc., an AMERICAN SYSTEMS Company
full-time
Posted on:
Location Type: Remote
Location: Remote • South Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $31 per hour
Job Level
Junior
About the role
- Provide customer service, operational and technical support to external Patent and Trademark customers
- Provide guidance on patent and trademark application processes and procedures
- Respond to phone calls and emails pertaining to filing issues
- Aid customers with accessing and filing patent application information
- Complete technical troubleshooting
- Provide responses to the customer and provide follow-up information as appropriate
- Monitor mailboxes for issues and respond to internal and external emails
- Manage and file customer information
- Participate in virtual new hire and refresher training sessions as needed
Requirements
- Minimum of 1 year of experience in a customer service role
- Experience with contact center software and/or Customer Relationship Management (CRM) systems
- Basic IT skills, including experience in Microsoft Office Suite (Word, Excel, PowerPoint, Adobe)
- Understanding of customer service principles and practices
- Demonstrated ability to provide high-quality customer service and improve customer satisfaction
- Keen attention to detail and time management skills
- Ability to work well independently
- Understanding of the basic processes and terminology related to patents and trademarks
- Ability to assess situations, identify problems, and offer solutions quickly and effectively
- Ability to manage multiple tasks simultaneously
- Must have reliable home internet connection
- Ability to touch type a minimum of 40 words per minute
- Software testing experience a plus
Benefits
- Comprehensive benefits through a major national carrier
- Generous PTO
- Paid holidays
- Immediate 401(k) contribution
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetechnical troubleshootingMicrosoft Office Suitecontact center softwareCustomer Relationship Management (CRM)software testingtouch typing
Soft skills
attention to detailtime managementindependenceproblem-solvingmulti-taskingcommunicationcustomer satisfaction