Epsilon Inc., an AMERICAN SYSTEMS Company

IT Operations Project Manager III

Epsilon Inc., an AMERICAN SYSTEMS Company

full-time

Posted on:

Location Type: Office

Location: Arlington • Virginia • 🇺🇸 United States

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Salary

💰 $165,000 - $216,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Cyber SecurityITSM

About the role

  • Lead IT operations for an experienced team supporting critical government infrastructure across multiple secure customer networks.
  • Manage Network Administration, System Administration, and Help Desk teams while serving as the primary operational interface with government customers.
  • Work closely with the Program Manager to drive operational excellence, own incident response and service delivery, and shape IT strategy in a mission-critical DoD environment.
  • Own day-to-day IT operations across multiple customer networks and locations, maintaining system availability, performance, and SLA compliance.
  • Lead incident response and problem resolution, coordinating cross-functional teams to restore critical services.
  • Responsible for operational efficiency initiatives and implementing ITIL best practices (Incident, Problem, Change, Event Management).
  • Directly manages operational teams including section leads for Network Administration, System Administration, and Help Desk.
  • Build strong teams through performance management, staff development, training programs, and on-call rotation management.
  • Act as primary operational point of contact for government customers, delivering responsive service and issue resolution.

Requirements

  • U.S. Citizenship
  • Active Secret clearance with the ability to obtain a Top Secret with SCI eligibility or have an active Top Secret with SCI eligibility
  • Bachelor's degree and 5 years of IT operations management experience in government or enterprise environments, or equivalent combination
  • 5-7 years of hands-on technical experience in at least two areas: network administration, system administration, cybersecurity operations, or enterprise help desk support
  • 2-3 years of managing technical teams with direct supervisory responsibility
  • Track record managing complex IT operations in government or DoD environments
  • Strong communication skills with ability to interface effectively with government customers and senior leadership
  • Leadership experience managing diverse technical teams and driving operational excellence
  • ITIL framework and IT service management experience
  • Must be able to travel to various Company locations and/or Customer sites across the United States for meetings and onsite visits, as needed by the Company/Customer. Expected out of area travel: 10%.
Benefits
  • competitive compensation
  • comprehensive benefits through a major national carrier
  • generous PTO
  • paid holidays
  • immediate 401(k) contribution
  • access to AMERICAN SYSTEMS' benefits package and employee ownership program after January 1, 2026

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
network administrationsystem administrationcybersecurity operationsenterprise help desk supportITILincident managementproblem managementchange managementevent managementIT operations management
Soft skills
strong communication skillsleadershipteam managementperformance managementstaff developmenttrainingoperational excellencecustomer serviceissue resolutioncross-functional coordination
Certifications
U.S. CitizenshipActive Secret clearanceTop Secret with SCI eligibility