EPI-USE Brasil

Client Success Analyst

EPI-USE Brasil

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Act as a trusted advisor and orchestrate value in complex projects.
  • Navigate confidently through SAP ERP / S/4HANA, SAP BTP, SAP SuccessFactors and Business Transformation Management (BTM) solutions.

Requirements

  • Experience in Customer Success
  • Previous work with SAP clients or the related ecosystem (ERP / S/4HANA, SAP BTP, SuccessFactors), preferably in consulting firms, SAP partner companies or similar areas.
  • Experience managing portfolios with varying levels of complexity and engagement models (Low, Mid and High Touch).
  • Understanding of ERP processes (Finance, Procurement, Supply Chain, Controlling) and/or HR processes (Core HR, Talent, Payroll and other modules).
  • Ability to identify risks, opportunities and client value drivers.
  • Essential knowledge to support technical-strategic dialogue in the following areas: SAP ERP / SAP S/4HANA – functional perspective, architecture and roadmap.
  • SAP BTP – extensions, integrations and innovation capabilities.
  • SAP HCM and SAP SuccessFactors – overview of modules, integrations and roadmap.
  • SAP Signavio, SAP LeanIX, SAP WalkMe – general understanding of the Transformation, EA and Adoption pillars.
  • Ability to interpret value maps, roadmaps and best-practice recommendations.
  • Value- and results-oriented profile, with the ability to build success plans, guide journeys and support executive decisions.
  • Experience conducting executive meetings (SteerCos, QBRs, Value Workshops).
  • Ability to coordinate between client, consulting, support, AMS and SAP.
  • Clear, executive communication.
  • Ability to build and maintain strong, trustworthy relationships.
  • Organization, autonomy, priority management and analytical mindset.
  • Collaborative, mediating and problem-solving attitude.
  • Previous experience in adoption management, user experience and digital transformation.
  • Preferred (Nice to have): English and/or Spanish.
  • Experience with the SAP Customer Value Journey methodology.
  • SAP Customer Engagement Executive (CEE) certification.
  • Knowledge of SAP commercial models, licensing and consumption.
Benefits
  • TotalPass – access to a network of gyms and wellness services.
  • Open English – online language learning platform.
  • Health and Dental Insurance – available for enrollment.
  • Service provision with a fixed monthly fee.
  • Up to 20 calendar days of scheduled suspension per contract year.
  • Suspension of activities on your birthday.
  • Employee Referral Program with bonuses for recommended talents.
  • Internal programs with opportunities for awards.
  • Corporate University with access to workshops and technical and behavioral training.
  • Regular feedback and alignment sessions for continuous development.
  • Client Success Bonus – eligible according to the area's current policy and upon achieving established targets (details to be discussed later)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SAP ERPS/4HANASAP BTPSAP SuccessFactorsSAP HCMSAP SignavioSAP LeanIXSAP WalkMeERP processesHR processes
Soft skills
customer successrisk identificationvalue driver analysisexecutive communicationrelationship buildingorganizationautonomypriority managementanalytical mindsetproblem-solving
Certifications
SAP Customer Engagement Executive (CEE)