Client Service Representative

Envita Medical Centers - Cancer and Lyme Disease Facility

Client Service Representative at Envita Medical Center providing remote support to clients inquiring about services. Focused on excellent communication and problem solving.

Posted 7/8/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Respond to client inquiries via phone, email, and online chat in a timely and professional manner
Provide accurate information regarding company products, services, and policies
Resolve customer concerns and escalate complex issues when necessary
Assist clients with account updates, order status, and general service requests
Maintain accurate records of client interactions using CRM and company databases
Follow up with clients to ensure complete resolution and customer satisfaction
Coordinate with internal departments to address client needs efficiently
Process customer requests and maintain confidential client information
Meet quality, productivity, and response time standards
Participate in virtual meetings, training sessions, and team collaboration
Perform general administrative duties and other responsibilities assigned by management

Requirements

What you’ll need

High school diploma or equivalent (Associate's degree is a plus)
Previous customer service, client support, or administrative experience preferred but not required
Excellent verbal and written communication skills
Strong interpersonal and problem-solving abilities
Proficiency in Microsoft Office and CRM software is preferred
Strong organizational skills and attention to detail
Ability to multitask and work independently in a remote environment
Reliable high-speed internet connection and a dedicated home workspace

Benefits

Comp & perks

Competitive salary
Fully remote work environment
Paid training
Paid time off (PTO)
Health, dental, and vision insurance
401(k) with company match
Flexible work schedule
Employee Assistance Program (EAP)
Career advancement opportunities
Performance-based bonuses
Ongoing professional development and training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM SoftwareMicrosoft OfficeRecord KeepingOrder ProcessingAccount Management

Soft Skills

Interpersonal SkillsAttention To DetailMultitaskingIndependent WorkCustomer Satisfaction

Certifications

High School DiplomaAssociate's Degree