Technical Solutions Engineer

Enroute

Technical Solutions Engineer delivering enterprise SaaS implementations and technical support for Enroute customers. Leading onboarding, troubleshooting, solution design, and customer success across LATAM.

Posted 8/6/2026contractRemote • 🇲🇽 MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical onboarding, customer support, and solution design, with a strong focus on delivering exceptional experiences for enterprise customers. Proficient in troubleshooting, technical documentation, and collaboration with cross-functional teams to enhance customer success.

Highest-signal resume keywords

JavaScriptSQLREST APIsTechnical SupportFluent Portuguese

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaScriptSQLREST APIsTroubleshootingAnalytical SkillsPythonMobile Application TroubleshootingOTT TechnologiesStreaming Technologies

Soft Skills

Excellent Communication Skills

Tools & Technologies

ZendeskJira

Industry Keywords

SaaS PlatformsAdTechMarTechDigital Media

Tech Stack

Tools & technologies

JavaScriptPythonSQL

About the role

Key responsibilities & impact

Lead technical onboarding and implementation for new customers
Provide technical support and troubleshoot complex customer issues
Design and recommend technical solutions to meet customer needs
Collaborate with Product and Engineering teams to resolve escalations
Support customers through technical calls, solution workshops, and implementation planning
Create and maintain technical documentation, knowledge base articles, and SOPs
Monitor support performance and contribute to continuous process improvements
Build long-term relationships with customer stakeholders and act as a trusted technical advisor
Deliver exceptional technical experiences for enterprise customers
Support product implementations, technical onboarding, and ongoing customer success
Collaborate with Product, Engineering, and Customer Success teams to deliver scalable solutions and maximize platform value

Requirements

What you’ll need

2–4 years of experience in a customer-facing technical role
Strong experience with JavaScript
Experience working with SQL
Familiarity with REST APIs
Strong troubleshooting and analytical skills
Excellent communication skills with technical and non-technical audiences
Fluent Portuguese (required)
Advanced English (C1)
Spanish is a plus
Experience supporting SaaS platforms (nice to have)
AdTech or MarTech experience (nice to have)
Python or other scripting languages (nice to have)
Experience with mobile application troubleshooting (nice to have)
OTT or streaming technologies (nice to have)
Experience with Zendesk, Jira, or similar ticketing platforms (nice to have)
Experience working with publishers, advertisers, or digital media companies (nice to have)

Benefits

Comp & perks

Monetary compensation
Year-end Bonus
IMSS, AFORE, INFONAVIT
Major Medical Expenses Insurance
Life Insurance
Funeral Expenses Coverage
TDU Membership
MediAccess
Health Check-Up Subsidy
Preferential rates for car insurance
Vacations
Official Mexican Holidays
Life Happens Days
Bereavement Leave
Civil Marriage Leave
English Classes
Certifications
Educational Agreements (Talisis, U-ERRE, UNID, TecMilenio, Tec de Monterrey, UDEM, SPIS)
Corporate Agreements & Discounts (Sorteos Tec, Envia Flores, TopGolf)
Taquitos Rewards
Birthday Bonus
Work-from-home Bonus
Laptop Policy
Flexible work arrangements
Collaborative environment
Professional growth opportunities
Healthy work-life balance