Technical Support Trainee – 3 Months Project

Enroute

Technical Support Trainee joining a high-impact team for a 3-month project at Enroute. Focused on issue resolution, troubleshooting, and collaboration with senior engineers.

Posted 6/19/2026internshipRemote • 🇲🇽 MexicoEntry LevelWebsite

Tech Stack

Tools & technologies

CloudJavaScriptPythonServiceNow

About the role

Key responsibilities & impact

Supports the monitoring, investigation, and resolution of technical issues reported by clients or internal teams
Focuses on incident handling, hands-on troubleshooting, data analysis, and pattern identification across cases
Ensures issues are accurately diagnosed, documented, and resolved

Requirements

What you’ll need

Bachelor’s degree in Software Development, Computer Science, or related field
Strong understanding of software fundamentals (programming concepts, APIs, data flow)
Basic knowledge of at least one programming or scripting language (e.g., Python, JavaScript)
Ability to analyze technical problems in a structured, methodical way
Comfortable working with logs, dashboards, and technical tools
Clear written communication for technical documentation and ticket updates
Attention to detail and strong follow-through
Willingness to learn support workflows, escalation paths, and SLA-driven work
Nice to Have
Internship, academic projects, or labs involving debugging or system analysis
Familiarity with ticketing systems (Jira, ServiceNow, Zendesk, etc.)
Exposure to monitoring tools, databases, or cloud environments
Basic understanding of incident management or support processes

Benefits

Comp & perks

Monetary compensation
Year-end Bonus
IMSS, AFORE, INFONAVIT
Major Medical Expenses Insurance
Life Insurance
Funeral Expenses Coverage
TDU Membership
MediAccess
Health Check-Up Subsidy
Preferential rates for car insurance
Vacations
Official Mexican Holidays
Life Happens Days
Bereavement Leave
Civil Marriage Leave
English Classes
Certifications
Educational Agreements (Talisis, U-ERRE, UNID, TecMilenio, Tec de Monterrey, UDEM, SPIS)
Corporate Agreements & Discounts (Sorteos Tec, Envia Flores, TopGolf)
Taquitos Rewards
Birthday Bonus
Work-from-home Bonus
Laptop Policy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonJavaScriptAPIsdata analysisincident managementtroubleshootingsoftware fundamentalsdata flowdebuggingsystem analysis

Soft Skills

clear written communicationattention to detailstrong follow-throughstructured problem analysiswillingness to learn