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Enroute

Trainee Technical Support Engineer – JavaScript, Web

Enroute

Technical Support Trainee role focusing on day-to-day technical operations and user support at Enroute. Collaborate with teams to resolve issues and maintain system stability in a remote setup.

Posted 5/19/2026contractRemote • 🇲🇽 MexicoEntry LevelWebsite

About the role

Key responsibilities & impact
  • Support day-to-day technical operations
  • Assist in troubleshooting issues
  • Provide first-level support to users
  • Collaborate with cross-functional teams to ensure timely resolution of incidents
  • Contribute to maintaining system stability and user satisfaction
  • Document findings, troubleshooting steps, and technical observations clearly and accurately
  • Escalate issues to Engineering or Senior Support following defined processes
  • Track issue status and follow up to ensure proper resolution
  • Support validation of fixes and confirm successful issue resolution
  • Maintain internal documentation, FAQs, and troubleshooting guides
  • Participate in training sessions, shadowing, and continuous improvement initiatives.

Requirements

What you’ll need
  • 1–2 years of experience in web development or technical support roles (Junior level).
  • Solid knowledge of **JavaScript, HTML, and CSS**.
  • Basic understanding of **Web Development principles and front-end architecture**.
  • Experience analyzing technical issues in **web-based environments**.
  • Ability to **read logs and analyze system behavior** to identify potential root causes.
  • Strong written and verbal communication skills for **clear documentation and issue reporting**.
  • **Advanced English level**.
  • **Experience working with AdTech platforms or digital advertising technologies (such as ad tags, tracking pixels, Google Tag Manager, or campaign tracking tools).**

Benefits

Comp & perks
  • Monetary compensation
  • Year-end Bonus
  • IMSS, AFORE, INFONAVIT
  • Major Medical Expenses Insurance
  • Minor Medical Expenses Insurance
  • Life Insurance
  • Funeral Expenses Insurance
  • Preferential rates for car insurance
  • TDU Membership
  • Holidays and Vacations
  • Taquitos Rewards
  • Amazon Gift Card on your Birthday
  • Work-from-home Bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
JavaScriptHTMLCSSWeb Development principlesfront-end architectureanalyzing technical issuesreading logsanalyzing system behavior
Soft Skills
written communicationverbal communicationdocumentationissue reporting