Trainee Technical Support Engineer – JavaScript, Web

Enroute

Technical Support Trainee role focusing on day-to-day technical operations and user support at Enroute. Collaborate with teams to resolve issues and maintain system stability in a remote setup.

Posted 5/19/2026contractRemote • 🇲🇽 MexicoEntry LevelWebsite

About the role

Key responsibilities & impact

Support day-to-day technical operations
Assist in troubleshooting issues
Provide first-level support to users
Collaborate with cross-functional teams to ensure timely resolution of incidents
Contribute to maintaining system stability and user satisfaction
Document findings, troubleshooting steps, and technical observations clearly and accurately
Escalate issues to Engineering or Senior Support following defined processes
Track issue status and follow up to ensure proper resolution
Support validation of fixes and confirm successful issue resolution
Maintain internal documentation, FAQs, and troubleshooting guides
Participate in training sessions, shadowing, and continuous improvement initiatives.

Requirements

What you’ll need

1–2 years of experience in web development or technical support roles (Junior level).
Solid knowledge of **JavaScript, HTML, and CSS**.
Basic understanding of **Web Development principles and front-end architecture**.
Experience analyzing technical issues in **web-based environments**.
Ability to **read logs and analyze system behavior** to identify potential root causes.
Strong written and verbal communication skills for **clear documentation and issue reporting**.
**Advanced English level**.
**Experience working with AdTech platforms or digital advertising technologies (such as ad tags, tracking pixels, Google Tag Manager, or campaign tracking tools).**

Benefits

Comp & perks

Monetary compensation
Year-end Bonus
IMSS, AFORE, INFONAVIT
Major Medical Expenses Insurance
Minor Medical Expenses Insurance
Life Insurance
Funeral Expenses Insurance
Preferential rates for car insurance
TDU Membership
Holidays and Vacations
Taquitos Rewards
Amazon Gift Card on your Birthday
Work-from-home Bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

JavaScriptHTMLCSSWeb Development principlesfront-end architectureanalyzing technical issuesreading logsanalyzing system behavior

Soft Skills

written communicationverbal communicationdocumentationissue reporting