Enroute

Technical Account Manager

Enroute

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Tech Stack

JavaScriptSQL

About the role

  • As a Technical Account Manager, you will act as the main technical point of contact, address any internal or external questions and issues that arise from our integrated clients (including end-users of the platforms), or escalate appropriately when necessary. Daily, you should be able to quickly troubleshoot any technical issues, pinpoint the problem, provide a solution, and escalate to tier 2 support and/or product teams only when necessary. We are looking for critical thinkers who are keen to ensure our customers succeed!

Requirements

  • Proficiency in JS, SQL, HTML, and data analysis preferred
  • Previous experience or knowledge working with APIs and SDKs
  • Exposure or experience working with 3rd party advertising technology companies
  • Basic knowledge of the ad tech ecosystem, its players, and how it all works
  • Strong communication skills; written, verbal and listening skills
  • Self-starter with the ability to effectively manage time and multiple competing priorities
  • C1-2 English level is required
  • B1-2 German (may be evaluated)
  • Open to work schedule starting from 6:00 am (MX time)
Benefits
  • - Monetary compensation
  • - Year-end Bonus
  • - IMSS, AFORE, INFONAVIT
  • - Major Medical Expenses Insurance
  • - Minor Medical Expenses Insurance
  • - Life Insurance
  • - Funeral Expenses Insurance
  • - Preferential rates for car insurance
  • - TDU Membership
  • - Holidays and Vacations
  • - Sick days
  • - Bereavement days
  • - Civil Marriage days
  • - Maternity & Paternity leave
  • - English and Spanish classes
  • - Performance Management Framework
  • - Certifications
  • - TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID
  • - Taquitos Rewards
  • - Amazon Gift Card on your Birthday
  • - Work-from-home Bonus
  • - Laptop Policy
  • - Health Check-Up Subsidy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaScriptSQLHTMLdata analysisAPIsSDKs
Soft Skills
communication skillscritical thinkingtime managementself-starter