Director, Conversion Services

Engage fi

Director managing Engage Fi's Conversion Services, delivering core banking and digital banking projects while ensuring client satisfaction. Responsible for team leadership and project delivery oversight.

Posted 7/21/2026full-timeRemote • Florida • 🇺🇸 United StatesLead💰 $170,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading core banking and digital banking conversion projects, ensuring timely delivery and high client satisfaction. Possesses strong capabilities in vendor management, project oversight, and process improvement within the banking and payments industry.

Highest-signal resume keywords

Core Banking Conversion FamiliarityProject Management ProficiencyVendor Management ExperienceLeadership in Banking IndustryClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project OversightConversion Technology ProjectsBank OperationsCredit/Debit Card ProcessingOnline Banking SolutionsLending Origination ProcessesImplementation MethodologiesProcess ImprovementContract NegotiationsVendor Management

Soft Skills

Creative Problem-SolvingCoaching and MentoringCross-Functional CollaborationPresentation SkillsClient Satisfaction Focus

Industry Keywords

BankingPaymentsCredit UnionDigital BankingThird-Party VendorsConsultantsSubcontractors

About the role

Key responsibilities & impact

Provides strategic and operational leadership for Engage fi's Conversion Services practice
Oversees a team responsible for delivering successful core banking, digital banking, payments, and related technology implementation and conversion projects
Ensures projects are delivered on time, within scope and budget, while maintaining the highest standards of client satisfaction
Acts as the primary escalation point for complex and day-to-day project issues
Develops and maintains scalable implementation methodologies and drives continuous process improvement
Partners cross-functionally to ensure successful client outcomes
Directly manages a diverse team of Engage fi employees by providing coaching and learning opportunities

Requirements

What you’ll need

Bachelor’s degree in business administration or related field or related experience
10+ years of experience in the credit union, banking, payments, or related vendor industry with preference for previous leadership positions, project oversight/management proficiency, and core banking conversion familiarity
Deep industry knowledge of core banking, credit/debit card processing, online banking, bank operations, and/or lending origination vendors, solutions, tools, and processes
Experience in successfully completing conversion technology projects involving both product and custom solutions
Demonstrated ability to manage external, third-party vendors and clients/customers, including their employees, consultants, and designated subcontractors
Facilitation of creative problem-solving sessions with all levels of leadership teams across different line of business disciplines
Ability to present complex solutions to senior leadership teams
Exposure to contract negotiations and vendor management

Benefits

Comp & perks

Competitive pay, incentive programs, 401k matching
Unlimited time off plus 11 paid holidays
Medical, dental, and vision health plans with FSA or HSA options
Opportunities to volunteer and give back to the communities we serve
Paid remote work expenses
Career development, trainings, continuous learning, and employee recognition
Team engagement events and activities
Culture of growth and continuous improvement
A great place to work