Enerex

Customer Success Manager

Enerex

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Guide new customers through the onboarding process, ensuring a seamless transition to our platform.
  • Deliver engaging, in-depth training sessions to clients on the use and best practices of our software.
  • Create and maintain clear, concise, and user-friendly documentation to support client education and product usage.
  • Serve as the primary point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions, utilizing platforms such as Zendesk.
  • Build and maintain strong, long-term relationships with clients, ensuring satisfaction and helping them achieve their business goals using Enerex products.
  • Work closely with sales, product, and technical teams to communicate client feedback and advocate for client needs.
  • Misc. Projects as needed.

Requirements

  • Proven experience in a customer-facing role, ideally within SaaS or software industries.
  • Industry knowledge of the retail energy sector is preferred.
  • Familiarity with Zendesk or similar customer support software is a plus.
  • Strong written and verbal communication skills.
  • Will take ownership of a project and see it through to completion, even with obstacles.
  • Is a self-starter with a strong work ethic and superior attention to detail.
  • Can work individually, but has a team player mentality and the ability to gel with an established team, embracing our “All for One and One for All” (#A4004A) motto.
  • A passion for helping customers succeed, with a proactive, solutions-focused approach.
Benefits
  • Work from your home office - potential for occasional marketing trip
  • Health Insurance - premium paid 100% for employee
  • Paid Time Off - 3 weeks + company holidays
  • End of year performance based bonus
  • A dynamic and collaborative work environment where teamwork is key.
  • Opportunities for growth and professional development.
  • A culture that celebrates progress and success.
  • A chance to be part of a mission-driven company committed to simplicity, trust, and innovation.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong written communicationstrong verbal communicationownership of projectsself-starterstrong work ethicattention to detailteam playerproactive approachsolutions-focused approachclient relationship management