IT Technician

Endodontic Practice Partners

IT Technician providing frontline support to endodontic practices in Dallas and Austin. Troubleshooting technical issues and ensuring efficient IT operations across multiple locations.

Posted 6/30/2026full-timeDallas • Texas • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

AzureFirewalls

About the role

Key responsibilities & impact

Serve as frontline IT support for onsite and remote users across multiple practice locations
Monitor and manage help desk tickets, ensuring timely resolution and clear communication
Troubleshoot hardware, software, networking, and connectivity issues
Install, configure, and support desktops, laptops, mobile devices, peripherals, and applications
Support Microsoft environments including Windows 11, Active Directory/Azure, Office 365, and Windows Server
Assign users and devices to appropriate groups and permissions
Monitor antivirus and security solutions and resolve related issues
Maintain accurate inventory of hardware, software, and licenses
Partner closely with the IT Manager and broader IT team to resolve issues efficiently
Provide excellent customer service to clinicians and staff in a fast-paced healthcare environment

Requirements

What you’ll need

High school diploma required; college degree preferred
1+ years of experience in IT support, help desk, or technical support
Strong troubleshooting skills across hardware, software, and basic networking
Experience with Microsoft technologies (Windows, Active Directory, Office 365)
Familiarity with networking equipment (switches, routers, firewalls)
Strong communication skills with the ability to explain technical issues clearly
Self-starter who can work independently while collaborating with a remote team
Willingness and ability to travel regularly to local practice locations
Healthcare, dental, or multi-site support experience strongly preferred
Preferred (but Not Required) Certifications such as CompTIA A+, Network+, Azure, ITIL, or CCNA
Experience supporting multi-location or healthcare environments

Benefits

Comp & perks

Competitive salary
Comprehensive health, dental, and vision insurance
Options for health savings and flexible spending accounts
401(k) plan with company match
Life & disability insurance
Paid time off and holidays
Professional development opportunities
Friendly and supportive work environment
Convenient office location with modern amenities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

TroubleshootingHardware SupportSoftware SupportNetworkingMicrosoft Windows 11Active DirectoryOffice 365Windows ServerInventory ManagementSecurity Solutions

Soft Skills

Strong CommunicationSelf-StarterCollaboration

Certifications

CompTIA A+Network+AzureITILCCNA