Endava

Senior Client Partner – Payments

Endava

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion.
  • Develop and execute strategies to achieve 20%+ (or as agreed) revenue growth within the client portfolio.
  • Actively manage and develop a pipeline within accounts, aligned to a go-to-market strategy in collaboration with a Business Development Manager (BDM).
  • Leverage business acumen to identify and capitalize on untapped growth opportunities within clients.
  • Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities.
  • Proactively leverage professional networks to generate new opportunities with existing clients.
  • Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) within the client portfolio.
  • Spend significant time face-to-face with clients, ensuring strong engagement and understanding of their needs.
  • Accountable for revenue and profit forecasts and delivery.
  • Delegate delivery responsibilities to relevant Delivery Managers (DMs) while maintaining oversight.
  • For mature accounts, iteratively explore replacement pipelines to mitigate ramp-downs.
  • Ensure accurate financial forecasts, projections, and adjustments.
  • Manage and mitigate risks effectively, including succession planning.
  • Own P&L and meet agreed financial targets (budgets, order book, revenue, margin, and other metrics).
  • Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs, including strategies for significant renewals.
  • Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio.
  • Ensure compliance with governance, business rules, and regulatory standards.
  • Embed critical initiatives and processes within the client portfolio to achieve strategic objectives.
  • Foster a culture of high performance and continuous improvement within the team.

Requirements

  • Significant professional experience in client management or a similar role, with a strong focus on supporting and enabling account growth.
  • Demonstrated ability to contribute to 20%+ revenue growth across client engagements.
  • Extensive experience in developing and executing client strategies that drive business growth.
  • Demonstrated success in managing account P&L and achieving financial targets.
  • Experience in client engagement and building senior-level client relationships.
  • Proven ability to collaborate and influence across various levels of an organization.
  • Experience in strategic initiatives, transformation projects, or large-scale integrations is a plus.
  • Proficient in all client negotiation (investments / Master Service Agreements / thorny contract points) aligned with BDMs.
  • Acknowledged by clients as the primary trusted advisor and contractual authority.
  • Deep expertise in client relationship management and strategic planning.
  • Exceptional leadership, negotiation, and relationship management abilities.
  • Strong business acumen and ability to identify and capitalize on growth opportunities.
  • Excellent communication skills, both written and verbal, with the ability to engage with senior stakeholders (C-level).
  • Proven ability to manage multiple priorities and work independently in a fast-paced environment.
  • Advanced problem-solving and decision-making capabilities under pressure.
  • In-depth understanding of industry trends, market dynamics, and financial analysis.
  • Commitment to continuous personal development and staying current with industry trends.
  • Demonstrated ability to influence change and drive organizational transformation.
  • Strong accountability for achieving results and maintaining high performance standards.
  • Proficiency in financial management, including P&L management, forecasting, and risk management.
  • Experience in driving continuous improvement and innovation in client solutions and service delivery.
Benefits
  • Competitive salary package
  • share plan
  • company performance bonuses
  • value-based recognition awards
  • referral bonus
  • Career coaching
  • global career opportunities
  • non-linear career paths
  • internal development programmes for management and technical leadership
  • Complex projects
  • rotations
  • internal tech communities
  • training
  • certifications
  • coaching
  • online learning platforms subscriptions
  • pass-it-on sessions
  • workshops
  • conferences
  • Hybrid work and flexible working hours
  • employee assistance programme
  • Global internal wellbeing programme
  • access to wellbeing apps
  • Global internal tech communities
  • hobby clubs and interest groups
  • inclusion and diversity programmes
  • events and celebrations
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
P&L managementfinancial forecastingrisk managementclient negotiationstrategic planningaccount growth strategiesbusiness developmentfinancial analysiscontinuous improvementclient relationship management
Soft Skills
leadershipnegotiationrelationship managementcommunicationinfluenceproblem-solvingdecision-makingaccountabilitycollaborationadaptability