Renewal Manager

Encoura

Customer Renewal Manager at Encoura, enhancing customer experiences through renewal of innovative products/services in North America. Partnering with internal teams and maintaining long-term relationships with clients.

Posted 6/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $75,500 per yearWebsite

About the role

Key responsibilities & impact

Acting on behalf of Encoura as the primary sales interface for renewals with our partners and customers
Working with the internal sales and success teams to develop and deliver win/win proposals which incorporate product/service expansion opportunities
Partnering with internal cross-functional team on pricing, quoting, and processing renewal contracts
Managing portfolio for the respective business unit, with the aim of achieving 100% on-time renewals and increasing retention rates
Collaborating with Account Executives and Customer Success Managers to identify customer account health risks and proactively incorporating mitigation strategies as part of renewal activities
Coordinating and providing regular updates on status and forecasts to business segment leader and other senior business leaders
Travel Frequency, approximately 25%

Requirements

What you’ll need

At least 5 years of experience in consultative selling, renewal management, and relationship management in an enterprise/solution and/or technical sales environment
2-5 years of experience working with, building relationships with, and executing transactions through partners
Highly developed client service and client satisfaction focus
Experience operating within a fast-paced, multi-disciplined virtual team
Excellent oral and written communication skills and presentation skills
Fluency in written and spoken English at CEF B2 level or above
Bachelor's degree preferred
Strong knowledge of the higher education and e-Learning sectors preferred

Benefits

Comp & perks

Health insurance
Retirement contributions
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

consultative sellingrenewal managementrelationship managementtransaction execution

Soft Skills

client service focusclient satisfaction focuscommunication skillspresentation skillscollaborationproblem-solving

Certifications

Bachelor's degree