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Encoura

Bilingual Customer Service Associate

Encoura

Bilingual Customer Service Associate supporting students and faculty across the US. Utilizing technology like Amazon Connect in a fast-paced environment.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $16 per hourWebsite

Tech Stack

Tools & technologies
AWS

About the role

Key responsibilities & impact
  • Support customers via voice and chat using Amazon Connect
  • Deliver a positive experience through empathy, patience, and clear communication
  • Resolve customer issues using AWS tools
  • Accurately document interactions and manage follow-ups
  • Handle multiple tasks in a fast-paced call center environment
  • Collaborate with teammates and escalate complex issues as needed
  • Work assigned shifts, including weekends and holidays
  • Participate in ongoing training and continuous improvement

Requirements

What you’ll need
  • Professional fluency in written and oral communication in English and Spanish (CERF C1 or higher)
  • Clear and professional communication skills
  • Ability to help people and solve problems
  • High school diploma or equivalent
  • Must be at least 18 years old
  • Quiet, distraction-free home workspace
  • Proficient using Browsers such as Chrome, Firefox or Safari
  • Ability to learn and use multiple systems, windows, and monitors
  • Must reside in an approved state
  • Home Internet that meets specified requirements
  • Successful candidates will complete and pass a CLEAR™ identity verification as part of pre-employment screening
  • Must be able to use Multi-Factor Authentication (MFA) via Okta

Benefits

Comp & perks
  • Health insurance
  • Retirement contributions
  • Paid time off
  • Other programs that support employee well-being

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AWS toolsMulti-Factor Authentication (MFA)Amazon Connect
Soft Skills
empathypatienceclear communicationproblem-solvingcollaborationability to handle multiple tasks
Certifications
CLEAR™ identity verification