Digital Client Success Manager

Encoura

Digital Client Success Manager managing digital marketing campaigns and client relationships at Encoura. Leading strategic discussions and optimizing performance outcomes for a portfolio of clients.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the day-to-day management of a portfolio of digital marketing clients and campaigns
Coordinate campaign execution across internal teams including Creative, Data Operations, Tracking & Attribution, Digital Operations, and Enrollment Marketing to ensure campaigns launch accurately and on schedule
Manage campaign timelines, deliverables, approvals, and operational workflows to maintain a seamless client experience and ensure alignment across departments
Monitor campaign pacing, performance, and key KPIs while proactively identifying optimization opportunities related to targeting, creative, budget allocation, audience strategy, and conversion performance
Analyze reporting data and platform insights to develop strategic recommendations and communicate campaign performance clearly to clients and internal stakeholders
Lead recurring client meetings, performance reviews, onboarding discussions, and strategic planning conversations focused on achieving enrollment and marketing objectives
Troubleshoot campaign, tracking, reporting, or operational issues while coordinating timely resolution across internal teams and external partners
Identify opportunities to strengthen client relationships, support renewals, expand campaign scope, and introduce additional digital marketing strategies aligned with client goals
Collaborate cross-functionally to improve internal workflows, operational efficiencies, communication processes, and scalable service delivery standards
Stay informed on digital marketing trends, platform capabilities, attribution methodologies, audience strategies, and industry best practices to continuously improve campaign strategy and client outcomes

Requirements

What you’ll need

5+ years of experience in digital marketing, campaign management, client success, account management, or strategic marketing roles
Strong understanding of digital marketing solutions including search, social, video, retargeting, connected TV, mobile/geo-fencing, audience targeting, and attribution strategies
Hands-on experience with major advertising platforms including Google, Yahoo, Meta, Snapchat, TikTok, LinkedIn, and programmatic advertising platforms
Experience using Google Analytics, Google Tag Manager, Domo, and campaign reporting platforms
Strong consultative mindset with excellent presentation, communication, and relationship-building skills
Ability to explain technical and performance concepts clearly across varying levels of client expertise
Exceptional organizational, strategic thinking, problem-solving, and operational management capabilities
Ability to manage multiple priorities simultaneously within a fast-paced and evolving environment
Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process

Benefits

Comp & perks

health insurance
retirement contributions
paid time off
other programs that support employee well-being

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

digital marketingcampaign managementaudience targetingattribution strategiesstrategic marketingperformance analysisoptimizationreportingconsultative mindsetproblem-solving

Soft Skills

communicationrelationship-buildingorganizationalstrategic thinkingoperational managementpresentationclient successmulti-taskingcollaborationtroubleshooting

Certifications

CLEAR™ identity verification