Bilingual Inbound/Outbound Enrollment Specialist

Encoura

Bilingual Enrollment Specialist helping families navigate K-12 online schooling options via calls. Delivering exceptional experience and meeting performance goals while working from home.

Posted 5/13/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $16 per hourWebsite

About the role

Key responsibilities & impact

Making outbound calls and taking inbound calls from families interested in enrolling, determining best options, sharing details about various online schooling options.
Developing relationships with parents as an educational advisor and consultant generating and enhancing interest in the various client products and services
Requesting and closing the sale of parents/primary caregivers relative to the best solution for their situation
Meeting key performance indicators for employee attendance, phone productivity, enrollments, call quality, customer satisfaction, customer loyalty, and schedule adherence
Assessing family needs, recommending the best-fit program, and driving enrollment by effectively communicating value and next steps.
Closes sales while delivering exceptional experience and meeting key performance goals.

Requirements

What you’ll need

Excellent English and Spanish written and oral communication proficiency (equivalent to CEF C1 level or above)
Computer knowledge and multi-tasking with internet navigation skills
18 years or older with a High School diploma or equivalent combination of education and experience
Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems
College degree or some college completed, preferred
1 or more years of customer service experience, preferred

Benefits

Comp & perks

Health insurance
Retirement contributions
Paid time off
Comprehensive benefits package that supports employee well‑being

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicesales closingenrollment processesinternet navigation

Soft Skills

communicationrelationship buildingproblem solvingcustomer satisfactionmulti-tasking

Certifications

CLEAR™ identity verification