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On-Site Service Desk Technician
Enable Ministry Partners. Serving as the initial point of contact for clients seeking remote technical assistance and ensuring reliable technology resolutions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in IT support with a focus on troubleshooting Tier I and Tier II tickets, while effectively communicating complex technical concepts to clients. Possesses strong relationship-building skills and critical thinking abilities to implement efficient technology resolutions.
Highest-signal resume keywords
Microsoft 365 SupportActive Directory ManagementElectronic Ticketing SystemsWindows OS KnowledgeProfessional Certifications (A+, Network+, Security+)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportTroubleshootingUser ManagementProcess AutomationBasic Networking Concepts
Soft Skills
Active ListeningEmpathyCollaborationCritical Thinking
Tools & Technologies
Microsoft 365Google WorkspaceRemote Administration ToolsMicrosoft AzureManaged Services Tools
Certifications & Qualifications
A+Network+Security+Microsoft Certifications
Industry Keywords
Tier I SupportTier II SupportBackground Check ComplianceMacOSDHCPDNSTCP/IPIP Routing
Tech Stack
Tools & technologiesAzureDNSMacOSTCP/IP
About the role
Key responsibilities & impact- Serving as the initial point of contact for clients seeking remote technical assistance and ensuring reliable technology resolutions.
- Building client relationships through the use of active listening and empathetic behavior.
- Contributing to a collaborative team environment.
- Discovering and implementing resolutions successfully and efficiently through critical thinking skills.
- Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels.
Requirements
What you’ll need- 1-3 years in an IT support role troubleshooting Tier I – Tier II tickets or a bachelor’s degree in a technical area of study
- Proficient technical skills in the following areas:
- Current experience supporting Microsoft 365 applications
- Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID
- Working knowledge of electronic ticketing systems
- Working knowledge of current Windows OS
- Ability to undergo and pass a background check in accordance with state and federal laws
- Preferred Skills:
- macOS
- Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing
- Microsoft 365 and Google Workspace administration
- Remote administration concepts and tools
- Process/task automation solutions in business or other environments
- Microsoft Azure
- Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc.
- Professional certifications: A+, Network+, Security+, Microsoft certifications, etc.
- A bachelor's degree in a related area of study
Benefits
Comp & perks- Fantastic company culture
- Great work/life balance
- Competitive salary
- Competitive health benefits
- 3 weeks of PTO & major holidays
- 401k with a match
- Growth opportunities
- And much more!