IT Systems Technician – On Site

Enable Ministry Partners

Onsite IT Systems Technician providing technical support and building client relationships in the Brentwood, TN area. Engaging with clients and troubleshooting technology issues with a service mindset.

Posted 7/30/2026full-timeBrentwood, Houston • Tennessee, Texas • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in IT support with a focus on troubleshooting Tier I and Tier II tickets, while effectively communicating complex technical concepts to clients. Possesses strong relationship-building skills and critical thinking abilities to implement efficient technology resolutions.

Highest-signal resume keywords

Microsoft 365 AdministrationActive Directory ManagementTroubleshooting Tier I – Tier II TicketsNetworking Concepts (DHCP, DNS, TCP/IP)Professional Certifications (A+, Network+, Security+)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportTroubleshootingUser ManagementProcess AutomationRemote AdministrationWindows OSElectronic Ticketing SystemsNetworking ConceptsMicrosoft 365 ApplicationsGoogle Workspace Administration

Soft Skills

Active ListeningEmpathyCollaborationCritical Thinking

Tools & Technologies

ConnectWiseDattoKaseyaWindows-Based Print Servers

Certifications & Qualifications

A+Network+Security+Microsoft Certifications

Industry Keywords

IT SupportTechnical AssistanceClient RelationshipsBackground Check Compliance

Tech Stack

Tools & technologies

AzureDNSMacOSTCP/IP

About the role

Key responsibilities & impact

Serving as the initial point of contact for clients seeking remote technical assistance and ensuring reliable technology resolutions.
Building client relationships through the use of active listening and empathetic behavior.
Contributing to a collaborative team environment.
Discovering and implementing resolutions successfully and efficiently through critical thinking skills.
Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels.

Requirements

What you’ll need

1-2 years in an IT support role troubleshooting Tier I – Tier II tickets or a bachelor’s degree in a technical area of study
Proficient technical skills in the following areas:
Current experience supporting Microsoft 365 applications
Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID
Working knowledge of electronic ticketing systems
Working knowledge of current Windows OS
Ability to undergo and pass a background check in accordance with state and federal laws
Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing
Microsoft 365 and Google Workspace administration
Remote administration concepts and tools
Windows-based print servers
Process/task automation solutions in business or other environments
Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc.
Professional certifications: A+, Network+, Security+, Microsoft certifications, etc.
A bachelor's degree in a related area of study

Benefits

Comp & perks

Fantastic company culture
Great work/life balance
Competitive salary
Competitive health benefits
3 weeks of PTO & major holidays
401k with a match
Growth opportunities
And much more!