Customer Success Manager

Empower Pharmacy

Customer Success Manager at Empower Pharmacy owning the post-sale lifecycle and driving customer outcomes. Collaborating cross-functionally to ensure satisfaction and retention.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Drive measurable customer outcomes by owning the complete post-sale lifecycle...
Serve as the single accountable owner for assigned customer relationships...
Develop, execute, and continuously refine customer success plans...
Build trusted relationships through proactive communication, consultative guidance...
Lead onboarding, education, and ongoing customer coaching...
Collaborate closely with Customer Service, Pharmacy Operations, Manufacturing...
Monitor customer adoption, utilization, engagement, adherence, and operational performance...
Capture customer feedback, operational observations, and engagement trends...
Continuously evaluate customer health indicators, engagement patterns...
Contribute to scalable operational excellence by documenting best practices...

Requirements

What you’ll need

2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support roles.
Bachelor’s degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience. — OR equivalent demonstrated work experience.
Proficiency with CRM (Salesforce), customer success platforms and BI tools (Tableau/Power BI); strong Excel.
Experience using analytics, risk models, or AI-driven tools preferred.
Proven success-coaching, training, and enablement abilities; strong analytical and communication skills.
Proactive, ownership-driven, outcome-focused mindset.
Experience in specialty pharmacy, compounding (503A/503B), healthcare SaaS, regulated environments, patient adherence programs, or institutional workflows is preferred.
Familiarity with QBRs/EBRs and Customer Success platforms (e.g., Gainsight) is desirable.
Formal training/working knowledge of USP<797>/<800> or other compounding standards (for 503A/503B roles) is desirable.
Required: HIPAA training (required on hire and annually).
Preferred: Certified Customer Success Manager (CCSM), Lean/Six Sigma.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
401(k) matching
wellness perks
IV therapy
compounded medications