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Desktop Support Technician I
Empower AIJunior Computer User Support Specialist providing technical assistance to federal agency users. Handling trouble tickets and providing support via phone, email, and chat.
About the role
Key responsibilities & impact- Provide technical assistance to computer users by answering questions to resolve computer problems for the end user.
- Responds to trouble tickets to resolve user problems; opens trouble tickets to track and resolve user problems.
- Provides technical support through phone, email, and instant message remotely to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity.
- Attend all scheduled appointments with users to assist with data transfers.
Requirements
What you’ll need- Public Trust Clearance by start date
- ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
- Proven ability to work independently in a full and/or partial remote environment with limited supervision
- Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments
- 0 - 5 years of experience and high school diploma
Benefits
Comp & perks- Competitive salary
- Health insurance
- Retirement plans
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical assistancetrouble ticket resolutionpassword resetsemail supportMS Windows desktop applicationsdata transfersnetwork connectivity
Soft Skills
independent worklimited supervisionproblem-solvingcommunication
Certifications
Public Trust ClearanceITILv4 Foundation Certification