Desktop Support Technician I

Empower AI

Junior Computer User Support Specialist providing technical assistance to federal agency users. Handling trouble tickets and providing support via phone, email, and chat.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

technical assistancetrouble ticket resolutionpassword resetsemail supportMS Windows desktop applicationsdata transfersnetwork connectivity

Soft Skills

independent worklimited supervisionproblem-solvingcommunication

Tools & Technologies

phone supportemail supportinstant messaging

Certifications & Qualifications

Public Trust ClearanceITILv4 Foundation Certification

Industry Keywords

ITILtechnical supportremote support

About the role

Key responsibilities & impact

Provide technical assistance to computer users by answering questions to resolve computer problems for the end user.
Responds to trouble tickets to resolve user problems; opens trouble tickets to track and resolve user problems.
Provides technical support through phone, email, and instant message remotely to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity.
Attend all scheduled appointments with users to assist with data transfers.

Requirements

What you’ll need

Public Trust Clearance by start date
ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
Proven ability to work independently in a full and/or partial remote environment with limited supervision
Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments
0 - 5 years of experience and high school diploma

Benefits

Comp & perks

Competitive salary
Health insurance
Retirement plans