Mobile Services Reporting Analyst

Empower AI

Reporting Analyst at Empower AI, analyzing mobile services data to generate performance reports and support mobile operations. Collaborate with stakeholders and maintain data accuracy in reporting tasks.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Analyzes mobile device service data from ServiceNow and MDM platforms to generate performance reports and trend analyses.
Produces regular reporting on mobile program metrics including device inventory, activation rates, ticket volumes, SLA compliance, and data usage.
Supports QA activities for mobile support operations, reviewing ticket quality, process adherence, and customer satisfaction data.
Coordinates with carrier representatives to obtain billing data, usage reports, and account summaries.
Maintains mobile device inventory records and reconciles MDM inventory against DPAS asset records.
Identifies trends and anomalies in mobile usage data and escalates findings to the Mobile Wireless Manager.
Develops and maintains reporting templates and dashboards for mobile program leadership.
Supports monthly, quarterly, and annual mobile program reviews with data analysis and presentation support.
Assists with cost modeling and spend analysis for mobile services.
Documents mobile reporting procedures and maintains data dictionaries for mobile program metrics.

Requirements

What you’ll need

Shall possess at the time of award a Secret security clearance
Strong customer service orientation.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Good written, oral, and interpersonal communication skills.
Ability to conduct research into PC and software issues and products as required.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Team-oriented and skilled in working within a collaborative environment.
Bachelor’s degree or equivalent experience in lieu of education, including consideration of vendor certification in the technology being applied.
2 or more years of professional experience supporting a similar role.
Certification: ITIL v4 Foundations, CompTIA Security+

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisreportingtrend analysisQA activitiescost modelingdata reconciliationmobile device management (MDM)performance reportingSLA compliancedata usage analysis

Soft Skills

customer service orientationanalytical abilitiesproblem-solvingtask prioritizationcommunication skillsresearch skillspresentation skillsself-motivationattention to detailteam collaboration

Certifications

Secret security clearanceITIL v4 FoundationsCompTIA Security+