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VIP Communications Specialist
Empower AIVIP Communications Specialist responsible for crafting communications about IT updates and outages for VIP users. Supporting executive communication efforts and enhancing user engagement metrics.
About the role
Key responsibilities & impact- Independently develops and disseminates communications messaging to VIP users and supported organizations regarding J6 IT service updates, planned outages, authorized service interruptions, and IT project schedules
- Immediately communicates system outages to appropriate Government POCs and VIP users using Government-provided tools
- Independently coordinates VIP outreach communications in support of the VIP Support Division
- Monitors calls using Interactive Client software and customer emails to the VIP mailbox
- Monitors VIP ticket trends to independently identify communication opportunities that can reduce recurring VIP incidents through proactive messaging
- Prepares reports and briefings for VIP Support leadership on communications activities, engagement metrics, and user feedback
- Coordinates with the J6 CE Division on enterprise-wide communications affecting VIP users
- Provides support answering VIP calls in the Interactive Client software and responding to customer requests in the VIP team mailbox
Requirements
What you’ll need- Active Secret security clearance at time of award
- Bachelor’s degree in Communications, English, Information Technology, or a related field; or equivalent combination of directly related professional experience accepted in lieu of degree
- 3 or more years of progressively responsible professional experience in strategic communications, technical writing, or organizational communications in a Government or DoD environment
- Prior experience supporting a DoD or J6 customer environment is strongly preferred
- ITIL v4 Foundations, CompTIA Security+ certifications
- Specialized knowledge of organizational communications and technical writing sufficient to independently translate J6 operational events into clear, targeted VIP communications
- Strong customer service orientation with demonstrated experience supporting executive or VIP-level communications
- Excellent written and oral communication skills; demonstrated ability to write clearly and concisely for diverse senior audiences
- Experience with SharePoint communications platforms preferred
Benefits
Comp & perks- Empower AI is proud to be recognized as a 2024 Military Friendly Employer
- Health benefits
- 401(k) retirement plan
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
strategic communicationstechnical writingorganizational communicationsreport preparationengagement metrics analysisproactive messagingcustomer service
Soft Skills
excellent written communicationexcellent oral communicationcustomer service orientationindependent coordinationproblem identification
Certifications
Active Secret security clearanceITIL v4 FoundationsCompTIA Security+