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Advanced Technical Support Lead
Empower AIAdvanced Technical Support Lead managing IT service desk operations for Empower AI. Leading a team to ensure timely resolution of technical issues with a customer-centric focus.
About the role
Key responsibilities & impact- Manage and enhance IT service desk operations.
- Ensure timely resolution of technical issues with a customer-centric service culture.
- Lead a team of support professionals and drive continuous improvement.
- Oversee queue management and escalation management.
- Support vulnerability mitigation for end users.
Requirements
What you’ll need- Public Trust Clearance by start date.
- ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
- Applies fundamental concepts, processes, practices, and procedures on technical assignments.
- Proven ability to work independently in a full and/or partial remote environment.
- Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
- Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer-centric service cultureleadershipcommunicationindependent workcontinuous improvement
Certifications
Public Trust ClearanceITILv4 Foundation Certification