Configuration Management Analyst

Empower AI

Configuration Management Analyst managing and maintaining the configuration management system at Empower AI. Ensuring accuracy and integrity of configuration data while supporting ongoing configuration management operations.

Posted 5/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Develop, maintain, update, and implement configuration items (CIs), control configuration baselines
Performing Operational activities as defined by CfM policies and procedures
Fulfilling CfM service requests as assigned
Mentoring the organization on CfM services, concepts, policies, and procedures
Overseeing the design, coding, and testing of reports as needed
Collecting and reporting on metrics as required
Performing CfM audits as directed
Identifying service improvement opportunities
Mentoring and helping direct configuration management specialists

Requirements

What you’ll need

Public Trust Clearance or ability to obtain.
ITILv4 Foundation Certification within 120 days after hire
Proven ability to work independently in a full and/or partial remote environment with limited supervision
ServiceNow CMDB Micro Certification
ServiceNow Certified System Administrator
Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients
Applies fundamental concepts, processes, practices, and procedures on technical assignments.
Performs work that requires practical experience and training.
Work is performed under minimal supervision.
Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

Benefits

Comp & perks

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs.
This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

configuration managementreport designcodingtestingmetrics reportingauditingservice improvement

Soft Skills

mentoringindependent workeffective communicationcollaboration

Certifications

Public Trust ClearanceITILv4 Foundation CertificationServiceNow CMDB Micro CertificationServiceNow Certified System Administrator