Junior Computer User Support Specialist

Empower AI

Junior Computer User Support Specialist providing IT support to GSA customers including ticket processing and thorough documentation. Offering technical assistance to VIPs and executives as needed.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide IT services to meet the time-sensitive needs of customers including VIPs and executives
Perform ticket processing and resolution management with detailed documentation
Provide technical assistance through phone, email, and instant message remotely to users
Respond to trouble tickets to resolve user problems and open trouble tickets to track and resolve issues
Provide application support and software installation/configuration
Monitor team productivity and quality, providing individual feedback

Requirements

What you’ll need

Public Trust Clearance (Or ability to obtain)
ITILv4 Foundation Training and Certification (to be obtained within 120 days after hire)
High School Diploma and 2-7 years of experience
At least one (1) year experience with Windows desktop support
At least two (2) years experience working knowledge of remote tools
Familiarity with Windows, web browsers, and basic functions of Active Directory

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows desktop supportremote toolsapplication supportsoftware installationsoftware configurationtrouble ticket managementtechnical assistancedocumentation

Soft Skills

customer servicecommunicationfeedbackteam productivity monitoring

Certifications

Public Trust ClearanceITILv4 Foundation Certification