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Journeyman Business Process Analyst
Empower AIJourneyman Business Process Analyst providing technical support for computer users in a remote setting. Working for a leading provider of information technology solutions to U.S.
About the role
Key responsibilities & impact- Provide technical assistance to computer users
- Answer questions or resolve computer problems for clients
- Perform a variety of clerical and administrative duties pertaining to remote assistance
- Reply to trouble tickets to resolve user problems
- Provide expert technical assistance through phone, email, and instant message
Requirements
What you’ll need- Public Trust Clearance by start date
- ITILv4 Foundation Training and Certification (within 120 days after hire)
- Comprehensive knowledge across key tasks and high impact assignments
- Ability to plan and lead major technology assignments
- Proven ability to work independently in a full and/or partial remote environment with limited supervision
- Ability to communicate effectively with all levels of staff as well as clients
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
technical assistanceproblem resolutioncommunicationindependent workplanningleadership
Certifications
Public Trust ClearanceITILv4 Foundation Certification