Senior Computer User Support Specialist

Empower AI

Senior Computer User Support Specialist providing IT services to government agency leaders. Resolving user problems and delivering technical support for computer hardware and software issues.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Provide IT services to respond to time-sensitive needs of customers
Provide technical support through phone, email, and instant message remotely
Perform ticket processing and resolution management
Conduct problem analysis, and hardware/software installation and configuration
Maintain an audit trail and statistical records of problems and conditions reported
Collaborate with other teams to identify and drive solutions

Requirements

What you’ll need

Public Trust Clearance (Or ability to obtain)
ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
4-9 years of work experience
1 year experience with Windows desktop support
Familiarity with Windows, web browsers, and basic functions of Active Directory
Ability to communicate effectively with all levels of staff as well as clients

Benefits

Comp & perks

Competitive salary
Comprehensive health insurance
Retirement plans
Flexible work hours
Paid time off
Professional development opportunities
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportticket processingproblem analysishardware installationsoftware installationconfigurationWindows desktop supportActive Directory

Soft Skills

communicationcollaboration

Certifications

Public Trust ClearanceITILv4 Foundation Certification