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Computer User Support Specialist
Empower AISME Computer User Support Specialist providing remote IT services for government agency clients. Responsibilities include ticket management, technical assistance, and support for internal infrastructure systems.
About the role
Key responsibilities & impact- Provide IT services that appropriately respond to the time-sensitive needs of customers
- Provide prompt referrals and escalations to an appropriate IT support service option
- Support to users of GSA’s internal infrastructure as well as applications and systems owned by various GSA Service and Staff Offices
- Ticket processing and resolution management, which includes detailed and clear documentation of the problems and the actions taken to resolve them
- Provide technical assistance to computer users by answering questions to resolve computer problems for the end user
- Provide personal computer support problem analysis, and hardware/software installation and configuration
- Coordinate fix actions with other teams, document fix actions and train junior technicians on the Advanced Technical Support team
Requirements
What you’ll need- Public Trust Clearance (Or ability to obtain)
- ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
- Associates Degree or equivalent.
- Minimum of 7-12 years of work experience.
- At least one (1) year experience with Windows desktop support.
- At least two (2) years experience working knowledge of remote tools.
- Familiarity with Windows, web browsers, and basic functions of Active Directory.
Benefits
Comp & perks- Health insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows desktop supportremote toolshardware installationsoftware installationconfigurationticket processingproblem analysistechnical assistancedocumentationescalation management
Soft Skills
customer servicecommunicationproblem-solvingteam coordinationtraining
Certifications
Public Trust ClearanceITILv4 Foundation CertificationAssociates Degree