Empower AI

Senior Mobile Device Management Engineer

Empower AI

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

iOSServiceNow

About the role

  • DIGIT is seeking a Senior Mobile Device Management Engineer to support the design, implementation, monitoring, management, change management, software upgrades, problem/incident resolution, and root cause analysis of GSA’s Mobile Devices.
  • Perform Level 3 / Tier 3 Mobile Device Management (MDM) Engineering and Administration of applicable mobile devices to include all phases of the life cycle.
  • Update all iOS devices in the environment.
  • Work with Maas360 (IBM) to comply with audit recommendations for the GSA Mobile environment.
  • Assisting with refresh efforts of mobile devices.
  • Develop analytical and computational techniques and methodology for problem solution.
  • Prepare and present written and oral reports.

Requirements

  • Public Trust Clearance by start date.
  • 7 - 12 years of experience and bachelor's degree
  • Professional Google Workspace Administrator Certification.
  • ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
  • Hands on experience with administering MaaS360 System to manage mobile devices in an Enterprise environment.
  • 3 + years of Experience in managing IBM MaaS360 System to manage mobile devices.
  • 3+ years Google Workspace (formerly G Suite) administration experience.
  • Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets) Slack, and ServiceNow.
Benefits
  • Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Mobile Device Management (MDM)iOS device managementproblem resolutionroot cause analysisanalytical techniquescomputational techniqueschange managementsoftware upgradesincident resolutionlife cycle management
Soft Skills
communicationpresentation skillsanalytical thinkingproblem-solving
Certifications
Public Trust ClearanceGoogle Workspace Administrator CertificationITILv4 Foundation Certification