Empower AI

Systems Engineer – ITS/DMM Support

Empower AI

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

SeniorLead

Tech Stack

Cyber SecurityPythonSQL

About the role

  • Act as a model of customer service excellence in the ITS/DMM System Support.
  • Provide advanced systems and application support, operational readiness, and cybersecurity compliance.
  • Provide Tier III technical support for ITS, DMM, BearTracks, and WebDOX applications.
  • Support front-end application troubleshooting.
  • Troubleshoot complex system, application, and integration issues.
  • Conduct routine system health checks and proactively identify potential issues.
  • Follow cybersecurity compliance and ATO sustainment activities.
  • Support SQL Server and data-level troubleshooting.
  • Collaborate with various teams and maintain documentation.

Requirements

  • Shall possess, at time of award, an Active Top Secret security clearance.
  • Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related discipline, or equivalent experience in lieu of education.
  • 10 or more years of professional experience supporting systems engineering, system administration or Tier III IT support roles.
  • Experience supporting DoD, DISA, or J6 customers is strongly preferred.
  • Experience with PowerShell and Python for scripting, automation, and operational support.
  • Certifications: CASP+ (DoD 8570 / 8140–Compliant)
  • Preferred Certifications: Microsoft Certified Systems Engineer (MCSE) / Microsoft Certified Technology Specialist (MCTS)
Benefits
  • Recognized as a 2024 Military Friendly Employer by Viqtory
  • Equal opportunity employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQL ServerPowerShellPythonsystems engineeringsystem administrationTier III supportapplication supportcybersecurity compliancetroubleshootingintegration issues
Soft Skills
customer service excellencecollaborationdocumentation
Certifications
Active Top Secret security clearanceCASP+Microsoft Certified Systems Engineer (MCSE)Microsoft Certified Technology Specialist (MCTS)