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Customer Service Representative
Empire Distributors, Inc.Customer Service Representative at Empire Distributors resolving customer issues and ensuring satisfaction. Responsibilities include order processing, account management, and support for sales representatives.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills through effective communication and problem resolution, while maintaining accurate documentation and utilizing various software tools to support account management and reporting.
Highest-signal resume keywords
Customer ServiceSAP Software NavigationMicrosoft Office ApplicationsOrder ProcessingDocumentation Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Account ManagementOrder ProcessingData EntrySpreadsheet SoftwareWord Processing Software
Soft Skills
Problem SolvingCommunicationConfidentiality
Tools & Technologies
SAPMicrosoft OfficeProDiver Business Intelligence Software
Industry Keywords
Telephonic Customer ServiceCustomer DocumentationSales SupportCustomer Complaints Resolution
About the role
Key responsibilities & impact- Provides telephonic customer service and assistance
- Communicates directly with customers and assists in resolving problems
- Records information and processes files to ensure appropriate documentation is maintained
- Supports Empire sales representatives by researching products, customer history, pricing, and account information
- Processes all necessary paperwork and correspondence to establish and maintain customer accounts
- Performs electronic entry and maintenance of customer account information within company systems
- Communicates with customers by phone, email, and in person to receive and process orders, answer product, pricing, delivery, and account-related inquiries, and resolve customer concerns
- Maintains control and processes actions involving order voids, return orders, call backs, check remotes, and invoices not routed
- Maintains files and records for customer documentation, correspondence, and account activity
- Completes paperwork for order pickups, no-charges, credits, routine product orders, and other customer service transactions
- Updates customer files and information as needed to ensure accuracy
- Addresses customer complaints concerning billing, product availability, deliveries, or services rendered
- Refers service failures and unresolved customer concerns to the appropriate sales representative or manager
- Assists with daily, weekly, and monthly reports and distribution
- Utilizes Microsoft Office applications, SAP, camera systems, and other company software to perform job duties efficiently
- Maintains confidentiality of customer and company information
- Performs other duties and special projects as assigned by the Customer Service Manager or Company Leadership
Requirements
What you’ll need- High school diploma or general education degree (GED)
- one to three months related experience and/or training
- equivalent combination of education and experience
- knowledge of Spreadsheet software
- knowledge of Word Processing software
- ability to navigate SAP software
- familiarity with ProDiver business intelligence software
Benefits
Comp & perks- excellent benefits
- competitive wages
- potential for growth opportunities