Manager, TOC – OIT
Emory University
Manager, TOC, OIT
Emory University
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manages the enterprise's technical operations support team to ensure timely resolution of network issues and service incidents.
- Ensures timely responses to network monitoring applications and issues submitted to the Technical Operations Center (TOC).
- Manages Network Engineer I, II, and III positions.
- Hires, trains, and evaluates staff.
- Prepares post mortem reports on TOC events for IT management presentations.
- Develops policies and procedures to enhance workflow efficiencies and to ensure SLA compliance.
Requirements
- A bachelor's degree in IT or related field and five years of relevant experience, OR and equivalent combination of experience, training, and/or education.
- Information Technology Infrastructure Library (ITIL) Foundations v3 certification within one year in the job.
Benefits
- Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
- Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
team managementstaff trainingstaff evaluationworkflow efficiencyincident resolution
Certifications
bachelor's degree in ITITIL Foundations v3 certification
