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Service Desk Analyst II
Emory University. Provides front-line IT support to faculty, staff, and students, independently resolving moderately complex technical issues while ensuring high levels of customer satisfaction.
About the role
Key responsibilities & impact- Provides front-line IT support to faculty, staff, and students, independently resolving moderately complex technical issues while ensuring high levels of customer satisfaction.
- Plays a key part in incident and knowledge management, service improvement, team collaboration, while maintaining clear, consistent communication.
- Hands-on support for classroom technology and preparation of enterprise-managed devices to meet the institutional needs of the Goizueta Business School.
Requirements
What you’ll need- High school diploma and three years of relevant IT service desk experience, OR an equivalent combination of education, training, and/or experience.
- Experience working with technology within higher education.
- Prior Audio/Visual experience a plus.
Benefits
Comp & perks- Health and Safety Information Not Applicable
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportincident managementknowledge managementservice improvementtechnical issue resolutionAudio/Visual support
Soft Skills
customer satisfactionteam collaborationcommunication