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Director, Enterprise Innovation – Transformation
Emory University. Leads enterprise-wide initiatives that redefine the healthcare experience for Emory Healthcare and Emory University populations .
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Leads enterprise-wide initiatives that redefine the healthcare experience for Emory Healthcare and Emory University populations
- Responsible for transforming healthcare programs through innovative benefit design, digital transformation, AI adoption, large-scale platform migrations, and the development of next-generation member and provider journey experiences
- Executes a portfolio of strategic initiatives that reshape how our Emory members experience healthcare
- Manages and executes 3-5 enterprise transformation initiatives simultaneously, from planning through sustainment
- Prepares and presents program status updates for leadership governance reviews, covering milestones, risks, and ROI
- Builds business cases and supports investment requests for transformation initiatives
- Tracks post-implementation results, ensuring initiatives deliver on their committed financial and experience targets
- Conducts current-state research interviews, data analysis, and process observation to identify friction and experience gaps
- Coordinates cross-functional teams to improve critical touchpoints
- Supports exploration of innovative benefit structures: value-based insurance design, supplemental benefits, and consumerism strategies
- Assists with design and launch of benefit pilot programs across areas such as mental health, fertility, and musculoskeletal care
- Supports platform migrations and enhancements: member portal, mobile app, provider portal, and data modernization
- Partners with IT on technology selection, vendor evaluation, implementation tracking, and user acceptance testing
- Helps define digital experience standards and metrics including adoption rates, usability scores, and completion rates
- Supports enterprise AI strategy by identifying and prioritizing high-value use cases: claims automation, care gap identification, personalized outreach.
Requirements
What you’ll need- Bachelor's degree in Healthcare Administration, Business, Engineering, or related field (required)
- 7 years of progressive experience in transformation, innovation, program management, or strategic initiatives in healthcare
- MBA, MHA, MPH, or Master's degree (preferred)
- PMP, Lean Six Sigma Green or Black Belt, or Change Management certification (preferred)
Benefits
Comp & perks- Monthly Health and Safety Information Not Applicable
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital transformationAI adoptionprogram managementdata analysisprocess observationvalue-based insurance designclaims automationuser acceptance testingbenefit designplatform migrations
Soft Skills
leadershipcommunicationcross-functional collaborationstrategic thinkingproblem-solvingpresentation skillsbusiness case developmentstakeholder managementanalytical skillsproject execution
Certifications
PMPLean Six Sigma Green BeltLean Six Sigma Black BeltChange Management certification