Emory University

Director, Enterprise Innovation – Transformation

Emory University

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

Tech Stack

PMP

About the role

  • Leads enterprise-wide initiatives that redefine the healthcare experience for Emory Healthcare and Emory University populations
  • Responsible for transforming healthcare programs through innovative benefit design, digital transformation, AI adoption, large-scale platform migrations, and the development of next-generation member and provider journey experiences
  • Executes a portfolio of strategic initiatives that reshape how our Emory members experience healthcare
  • Manages and executes 3-5 enterprise transformation initiatives simultaneously, from planning through sustainment
  • Prepares and presents program status updates for leadership governance reviews, covering milestones, risks, and ROI
  • Builds business cases and supports investment requests for transformation initiatives
  • Tracks post-implementation results, ensuring initiatives deliver on their committed financial and experience targets
  • Conducts current-state research interviews, data analysis, and process observation to identify friction and experience gaps
  • Coordinates cross-functional teams to improve critical touchpoints
  • Supports exploration of innovative benefit structures: value-based insurance design, supplemental benefits, and consumerism strategies
  • Assists with design and launch of benefit pilot programs across areas such as mental health, fertility, and musculoskeletal care
  • Supports platform migrations and enhancements: member portal, mobile app, provider portal, and data modernization
  • Partners with IT on technology selection, vendor evaluation, implementation tracking, and user acceptance testing
  • Helps define digital experience standards and metrics including adoption rates, usability scores, and completion rates
  • Supports enterprise AI strategy by identifying and prioritizing high-value use cases: claims automation, care gap identification, personalized outreach.

Requirements

  • Bachelor's degree in Healthcare Administration, Business, Engineering, or related field (required)
  • 7 years of progressive experience in transformation, innovation, program management, or strategic initiatives in healthcare
  • MBA, MHA, MPH, or Master's degree (preferred)
  • PMP, Lean Six Sigma Green or Black Belt, or Change Management certification (preferred)
Benefits
  • Monthly Health and Safety Information Not Applicable
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital transformationAI adoptionprogram managementdata analysisprocess observationvalue-based insurance designclaims automationuser acceptance testingbenefit designplatform migrations
Soft Skills
leadershipcommunicationcross-functional collaborationstrategic thinkingproblem-solvingpresentation skillsbusiness case developmentstakeholder managementanalytical skillsproject execution
Certifications
PMPLean Six Sigma Green BeltLean Six Sigma Black BeltChange Management certification