Emory University

Senior Financial Aid Assistant

Emory University

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Job Level

Senior

About the role

  • Advise students and parents regarding financial aid application process and eligibility requirements.
  • Answer and direct incoming calls to the Financial Aid Office and serve as the first point of contact with customers and other visitors.
  • Check data from completed forms, or other documents for accuracy and completeness.
  • Access a variety of computer information systems and databases to retrieve verify and enter data.
  • Reviews audit reports and resolve errors to ensure integrity of data.
  • Provides assistance to customers regarding data requirements and the status of paperwork.
  • Ensures the receipt, sorting and distribution of mail.
  • Responsible for assisting in the training of new employees and student employees.
  • Performs related special projects and other responsibilities as needed.

Requirements

  • A high school diploma or equivalent.
  • Three years of customer service and/or data entry experience.
  • Bachelor’s degree preferred.
  • Strong written and verbal communication skills.
  • Exceptional accuracy in reviewing and entering data.
  • Ability to navigate multiple computer systems.
Benefits
  • Health and safety information not applicable
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrydata verificationdata accuracyaudit report review
Soft Skills
customer servicecommunicationtrainingattention to detail
Certifications
high school diplomabachelor's degree