Director, Patient Experience Data – Analytics

Emerus Holdings, Inc.

Director of Patient Experience Data & Analytics transforming PX data into actionable insights driving performance across markets. Overseeing data integrity, compliance, and analytics at scale.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Transform patient experience (PX) data into actionable insights that drive performance across markets and hospitals.
Oversee the full lifecycle of data—including collection, administration, validation, advanced analysis, and reporting.
Ensure integrity, scalability, and reliability of data systems.
Enable data-driven decision-making through analytics at scale.
Manage enterprise PX survey data ecosystem, including survey platforms, databases, workflows, and reporting pipelines.
Design and maintain technical standards, documentation, and compliant data transmission processes to deliver timely, accurate insights.

Requirements

What you’ll need

Bachelor’s degree in Data Analytics, Healthcare Informatics, Healthcare Data Science or related field required.
8-10 years of progressive experience:
Healthcare data analytics and insights (SQL and data extraction from systems, file formatting, SFTP, data modeling, Press Ganey survey platform, strong understanding of EHR Data structure, DRG coding and hospital discharge data structures)
Data engineering, data governance, or data management
Patient experience analytics and survey/regulatory reporting (e.g., HCAHPS, CAHPS, Press Ganey)
Demonstrated experience leading enterprise analytics initiatives and cross-functional projects

Benefits

Comp & perks

Employee Pricing Transparency
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data CollectionData ValidationData ReportingData ModelingSFTPDRG CodingEHR Data StructureFile FormattingSurvey PlatformsRegulatory Reporting

Soft Skills

LeadershipCross-Functional CollaborationAnalytical Thinking