IT Support Analyst

Emergency University

Remote IT Support Analyst responsible for providing technical support for our online training platform. Collaboration with team members to resolve technical issues and maintain platform performance.

Posted 7/22/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for online training platforms, including troubleshooting, system monitoring, and client communication. Proficient in utilizing remote access tools and maintaining documentation for support requests.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting TechniquesRemote Access ToolsProblem-Solving SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer Systems KnowledgeNetwork KnowledgeSoftware Applications KnowledgeTicketing System DocumentationAnalytical Skills

Soft Skills

Customer Service SkillsAbility to Work IndependentlyTime Management Skills

Tools & Technologies

Remote Access Tools

Certifications & Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in Information Technology

Industry Keywords

Online Training PlatformTechnical SupportSystem MonitoringIndustry TrendsSupport Requests

About the role

Key responsibilities & impact

Provide technical support to our clients via phone, email, and remote access tools
Troubleshoot and resolve technical issues related to our online training platform
Collaborate with other team members to identify and address system and network issues
Monitor and maintain the performance of our online training platform
Document and track all support requests and resolutions in our ticketing system
Communicate with clients in a professional and timely manner to provide updates on support requests
Assist with the testing and implementation of new features and updates to our training platform
Stay up-to-date with industry trends and advancements in technology to continuously improve our systems and processes

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, or a related field
2+ years of experience in technical support or a similar role
Strong knowledge of computer systems, networks, and software applications
Experience with remote access tools and troubleshooting techniques
Excellent problem-solving and analytical skills
Ability to work independently and manage multiple tasks simultaneously
Strong communication and customer service skills
Flexibility to work occasional evenings and weekends, as needed

Benefits

Comp & perks

Opportunity for growth and advancement within a fast-growing company
Competitive salary and benefits package
Work from the comfort of your own home
Collaborative and supportive team environment
Make a difference in emergency preparedness and response by supporting our clients' needs