Client Services Representative

EMC Insurance Companies

Client Services Representative providing high-quality service experiences for EMC Claims Solutions clients. Investigating issues, delivering training, and maintaining client communications.

Posted 5/1/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $66,294 - $100,731 per yearWebsite

About the role

Key responsibilities & impact

Serves as the point of contact for assigned EMC Claims Solution’s (ECS) clients, ensuring proactive, consistent high quality service experiences
Investigates service issues and discrepancies to ensure all relationship needs are met
Partners with appropriate internal teams to resolve client concerns and ensure overall alignment
Performs root cause identification and implementation of solutions to enhance satisfaction and retention
Prepares assigned materials to participate in client meetings, stewardship reviews, and training sessions
Performs client calls and/or meetings to provide excellent client services practices
Provides responses to client inquiries and gathers claims data, prepares reports, and organizes information
Participates in the identification of communication gaps or training needs
Delivers identified training as assigned
Collaborates with people leader to prepare presentations, proposals, and marketing materials
Develops assigned newsletters, blogs, and client communications
Maintains contract lists, databases, and marketing files
Conducts research on industry trends, competitors, and target markets
Identifies opportunities to streamline workflows and improve efficiency, and implements approved changes
Coordinates vendor expectations and resolves minor vendor issues
Partners with people leader on conference preparation and follow up
Works with leader to develop action items and opportunities from conference findings and relationships

Requirements

What you’ll need

Bachelor’s degree, preferably in marketing or business or equivalent relevant work experience
Two years of experience in marketing, relationship management, business development, or TPA claims or related experience
Insurance designations, such as CPCU or AIC, preferred
Strong communication and interpersonal skills
Understanding of claims processes and industry terminology
Strong organizational skills and attention to detail
Ability to manage multiple tasks and meet deadlines
Curiosity, initiative and a positive attitude toward learning
Basic proficiency in Microsoft Office

Benefits

Comp & perks

Outstanding benefits with life, medical, dental, vision and prescription drug coverage
Competitive paid time off plan and a full day of volunteer time off annually
Financial incentives, including a 401(k) plan match, pension plan, OneEMC bonus plan and recognition and anniversary awards
Professional development and growth opportunities, including tuition reimbursement
Wellness initiatives to improve team member well-being and reduce health insurance costs
Flexibility to dress for your day and opportunities for alternative work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims processesdata analysisreport preparationworkflow improvementtraining deliveryclient communication

Soft Skills

communication skillsinterpersonal skillsorganizational skillsattention to detailcuriosityinitiativepositive attitudetime management

Certifications

Bachelor's degreeCPCUAIC